Jaskaranjeet kaur ubhi
Edmonton,Canada
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Dollarma and Esso Gas Station. Skilled in team motivation and conflict resolution, I excel in driving operational efficiency and fostering a collaborative work environment. Achieved significant improvements in customer satisfaction and team productivity through effective staff training and development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollarma
04.2022 - Current
- Managing staff: Overseeing staff, hiring and training new employees, and evaluating employee performance
- Ensuring customer service: Developing good customer relationships, handling customer concerns, and ensuring a high standard of customer service
- Managing operations: Ensuring business operations run smoothly, and managing department-specific initiatives
- Planning and organizing: Organizing team schedules, planning and implementing strategy, and developing action plans
- Monitoring and reporting: Monitoring spending patterns and budget, and reporting on strategic plans
- Filling in for the manager: Taking over the duties of the general manager when they are absent
- Supporting learning and development: Supporting the ongoing learning and development of team members
- Creating a respectful environment: Helping to create and foster a respectful and inclusive team environment
Manager
Esso Gas Station
10.2020 - 03.2022
- Daily operations: Oversee the day-to-day activities of the gas station and ensure tasks are completed on time
- Staff management: Recruit, train, and manage the gas station's staff
- Inventory management: Ensure the gas station is adequately stocked and maintain accurate inventory information
- Financial management: Understand and manage budgets, monitor sales and expenses, and ensure the gas station is operating within financial targets
- Safety: Ensure the gas station is safe
- Sales: Attain sales goals
- Reporting: Report to company senior management
- Regulations: Ensure that all regulations and laws regarding the operation of a gas station are followed
- Promotions: Implement promotions and discounts
- Communication: Share ideas and interact with employees through situation reports
- Scheduling: Assign labor and time resources in the best possible way
Crew Member
Pizza 73
03.2019 - 09.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor Of Business Administration - Business Administration And Management
Nankana Sahib Public School
Punjab, India04.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Languages
English
Full Professional
Timeline
Assistant Manager
Dollarma
04.2022 - Current
Manager
Esso Gas Station
10.2020 - 03.2022
Crew Member
Pizza 73
03.2019 - 09.2020
Bachelor Of Business Administration - Business Administration And Management
Nankana Sahib Public School
Similar Profiles
Samuel OlaniyanSamuel Olaniyan
Supervisor at DollarmaSupervisor at Dollarma
Aman Aman null
Key Holder at DollarmaKey Holder at Dollarma
Rehan AhmadRehan Ahmad
Performer at Rocky Jazz String OrchestraPerformer at Rocky Jazz String Orchestra