Jashanpreet Singh Ghuman
Tillsonburg
Summary
Aspiring IT professional with a diploma in Computer Programming, and strong foundational knowledge of computer hardware, networking, and system troubleshooting. Eager to begin a career in technical support, with a hands-on understanding of Windows operating systems, Office 365, and basic cybersecurity practices. Currently pursuing CompTIA A+ certification to strengthen technical proficiency. Strong communication skills, a customer-service mindset, and a keen desire to learn and contribute to an IT team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
KFC/Tacobell
06.2025 - Current
- Maintained cleanliness and organization of work areas to meet safety standards.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted in food preparation, ensuring adherence to safety and quality standards.
Field Service Technician
Bell Technical Solutions
02.2023 - 07.2024
- Installed and serviced equipment at client locations to ensure optimal performance.
- Diagnosed technical issues using specialized tools and software for troubleshooting.
- Provided on-site training for customers on equipment usage and maintenance procedures.
- Communicated effectively with clients to understand requirements and expectations clearly.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Replaced faulty parts or components following diagrams or blueprints.
Shift Supervisor
KFC/Taco Bell
08.2021 - 08.2023
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new staff on food safety and customer service protocols.
- Resolved customer complaints promptly to enhance satisfaction.
- Managed inventory and placed orders to maintain stock levels.
- Addressed any issues that arose during the shift in a proactive manner.
Education
Ontario Collage Diploma - Computer Programming
Conestoga College Institute of Technology And Advanced Learning
04-2022
Skills
- Effective communication
- Rapid learning
- Self-discipline
- Computer hardware
- Windows OS and Microsoft Office 365
- Computer skills
- Computer Networking
- Basic computer hardware troubleshooting and repair
- Basic knowledge of Active Directory (user account creation, password resets, etc)
- Problem-solving and critical thinking
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional
Certification
- Az Drivers License
- Forklift License
Timeline
Team Member
KFC/Tacobell
06.2025 - Current
Field Service Technician
Bell Technical Solutions
02.2023 - 07.2024
Shift Supervisor
KFC/Taco Bell
08.2021 - 08.2023
Ontario Collage Diploma - Computer Programming
Conestoga College Institute of Technology And Advanced Learning