OMKUMAR SHARMA
Northbay,Canada
Summary
Detail-oriented professional with a Business Diploma from Canadore College and two years of experience in retail supervision and customer service. Delivered exceptional support in fast-paced environments while managing transactions and daily operations. Strong communication, organizational, and problem-solving skills, along with expertise in Microsoft Office 365 and office administration.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Team Member
Budssmoke
NorthBay, Ontario
05.2026 - Current
- Provide friendly and professional customer service.
- Process cash, debit, and credit transactions accurately.
- Maintain store organization and inventory records.
- Assist with daily operations and administrative tasks.
- Collaborate with team members to achieve customer service goals.
Supervisor
Circle K
NorthBay, Ontario
05.2023 - Current
- Supervise daily store operations and support team members to ensure efficient service delivery.
- Supervised daily store operations, supporting team members to enhance service delivery.
- Deliver exceptional customer service by addressing customer inquiries and concerns professionally.
- Trained and mentored employees on customer service standards and operational procedures, fostering a knowledgeable team.
- Resolved customer complaints to maintain positive relationships, ensuring customer satisfaction.
- Complete administrative tasks including reports, inventory tracking, and documentation.
- Ensure compliance with company policies and safety standards.
Education
Business Diploma - Business Communications, Business Administration, Marketing Fundamentals, Accounting Principles, Customer Service Management, Organizational Behaviour, Computer Applications for Business
Canadore College
North Bay, ON 05.2023 - 02.2025
Skills
- Point-of-Sale Systems
- Customer service
- Cash handling
- Inventory management
- Store operations
- Administrative Support
- Office documentation
- Record management
- Microsoft Office 365
- Service excellence
- Team Collaboration
- Team collaboration
- Training
- Conflict Resolution
- Decision Making
- Time Management
- Attention to detail
- Organizational skills
- Works under pressure
- Independent teamwork
- Effective communication
- Communication skills
- Problem solving
- Leadership training
- Leadership skills
- Process enhancement
- Conflict Resolution
- Effective communication
- Time management
- Problem solving
- Leadership skills
Additional Qualifications
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Ability to work effectively under pressure
- Professional and customer-focused approach
Timeline
Team Member
Budssmoke
05.2026 - Current
Business Diploma - Business Communications, Business Administration, Marketing Fundamentals, Accounting Principles, Customer Service Management, Organizational Behaviour, Computer Applications for Business
Canadore College
05.2023 - 02.2025
Supervisor
Circle K
05.2023 - Current