Jashanpreet Kaur
Lead Manager
Winnipeg,Canada
Summary
Results-driven professional with over four years of experience in retail management and customer service, transitioning into the banking and insurance sector. Strong aptitude for financial management, customer relations, and team leadership, complemented by Canadian Securities Course (CSC) certification. Expertise in investment strategies, financial analysis, and market operations provides a solid foundation for success in this new arena. Exceptional problem-solving skills, keen attention to detail, and budgeting efficiency, along with LLQP license, further enhance capabilities.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Lead Department Manager
Walmart
10.2024 - Current
- Managed financial performance, including budgeting, sales tracking, and cost control
- Led different teams to optimize customer experience, operational efficiency, and service quality
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Analyzed business metrics to drive strategic planning and performance improvements
Consumables Department Manager
Walmart
01.2024 - 09.2024
- Resolved any issues arising from incorrect deliveries, damaged goods, or billing discrepancies promptly
- Oversaw inventory control, reducing shrinkage by over $20,000
- Maximized employee performance with hands-on training and close mentoring
- Managed daily workloads by organizing schedules and delegating tasks
- Ensured operational efficiency through workflow optimization and process audits
General Merchandise Department Manager
Walmart
08.2023 - 12.2023
- Established merchandising plans, implemented action steps and adjusted plan based on progress towards goals
- Maintained sufficient stock levels and verified appropriate stock presentations for each season
- Promoted products and store loyalty programs during customer interactions
OMNI Department Manager
Walmart
04.2022 - 07.2023
- Maintained sales floor presence, answered questions and assisted with purchases
- Organized workflow, delegated tasks and monitored performance to achieve goals
- Evaluated processes to identify and resolve issues and maintain strict quality controls
Customer Service Representative
Walmart
06.2020 - 03.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Surpassed sales goals through implementation of successful marketing strategies.
Crew Member
McDonald's
01.2020 - 06.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
College diploma - International Business
Niagara College
Niagara-on-the-Lake, ONSkills
Business management
Certification
CSC-Canadian Securities Course
Accomplishments
- Supervised team of 40 staff members.
- Trained and mentored 10 employees.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
LLQP- Life License Qualification Program
07-2025
CSC-Canadian Securities Course
01-2025
Lead Department Manager
Walmart
10.2024 - Current
Consumables Department Manager
Walmart
01.2024 - 09.2024
General Merchandise Department Manager
Walmart
08.2023 - 12.2023
OMNI Department Manager
Walmart
04.2022 - 07.2023
Customer Service Representative
Walmart
06.2020 - 03.2022
Crew Member
McDonald's
01.2020 - 06.2020
College diploma - International Business
Niagara College
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