Sunil Kumar
Brampton ,Ontario
Summary
Accomplished Lead Department Manager at Walmart, adept in strategic planning and team leadership, significantly enhanced team productivity through innovative workflow strategies. Skilled in budget oversight and customer engagement, demonstrated by boosting sales through targeted promotional activities. Excels in project management and problem-solving, ensuring operational excellence and employee skill development.
Overview
8
8
years of professional experience
Work History
Lead Department Manager
Walmart
11.2018 - Current
- Increased team productivity by implementing effective workflow strategies.
- Optimized department operations with efficient resource allocation.
- Boosted sales, coordinating promotional activities and marketing campaigns.
Assistant Store Manager
Jump+ Apple Premium Retailer
10.2022 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Supervisor
Boston Pizza Restaurant
01.2022 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
FC Associate
Amazon
10.2020 - 04.2021
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Customer Service Representative
Genpact
01.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Post-Graduate Certificate - Accounting
York University
Toronto, ON05.2020
Post-Graduate Certificate - Business Administration
Algoma University
Brampton, ON06.2019
Bachelor Of Technology - Civil Engineering
Punjab Technical University
Punjab, India 06.2017
Skills
- Team leadership
- Project management
- Budget oversight
- Staff supervision
- Strategic planning
- Schedule coordination
- Customer engagement
- Inventory management
- Workplace safety
- Training development
- Decision making
- Performance tracking
- Time management
- Problem solving
- Organizational skills
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Timeline
Assistant Store Manager
Jump+ Apple Premium Retailer
10.2022 - 02.2023
Shift Supervisor
Boston Pizza Restaurant
01.2022 - 10.2022
FC Associate
Amazon
10.2020 - 04.2021
Lead Department Manager
Walmart
11.2018 - Current
Customer Service Representative
Genpact
01.2017 - 06.2018
Post-Graduate Certificate - Accounting
York University
Post-Graduate Certificate - Business Administration
Algoma University
Bachelor Of Technology - Civil Engineering
Punjab Technical University
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart