Jashanpreet Kaur

1 Customer experience design: Ability to design and implement innovative strategies and processes to enhance the overall customer experience, leading to increased satisfaction and loyalty

2 Crisis management: Proficiency in managing high-stress situations, such as service outages or product recalls, with composure and efficiency to minimize negative impact on customers and the business

3 Social media management: Experience in effectively engaging with customers through social media platforms, responding to inquiries, resolving issues, and leveraging feedback to improve services

4 Customer success management: Expertise in proactive customer engagement, post-sale support, and ensuring customers achieve their desired outcomes, resulting in high retention rates and positive referrals