Jashanpreet Kaur
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
NAWAB SAAB RESTAURANT
08.2022 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Customer Service Associate
Zomato
05.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
Graduate Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Toronto, ON05.2023
Bachelor of Computer Applications - Computer And Information Systems
Saroop Rani Government College
Amritsar,India06.2019
Skills
- MS Office Proficiency
- Customer Relationship Management
- Customer Service
- Preparation of Demonstrations
- Project Management
- Account Management
- Active Listening
- Report Creation
- Business Development Understanding
- Retail Sales Customer Service
- Order Fulfillment
- Multi-Line Telephone Operation
- Problem-Solving Ability
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Associate
NAWAB SAAB RESTAURANT
08.2022 - Current
Customer Service Associate
Zomato
05.2020 - 04.2021
Graduate Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Bachelor of Computer Applications - Computer And Information Systems
Saroop Rani Government College
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