Paul Arlotta
Hamilton,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Stephensons Rental Service
05.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Meat/Dairy/Grocery Store Clerk
Fortinos Supermarket
09.2007 - 05.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
Footwear Sales Associate
Sport Chek
04.2013 - 08.2018
- Greeted and offered sales assistance to every customer upon entry into store.
- Provided accurate store information on pricing, sales and product features.
- Accurately handled cash, card and check transactions to balance computerized register.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
Customer Service Representative
Canadian Linen And Uniform Service
06.2015 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained great customer rapore.
- Exceeded sales expectations weekly and monthly.
- Cold called customers and walk ins daily to boost sales
- Made sure every customer that I took care of was satisfied with my service.
Clothing Sales Associate
Walmart
03.2011 - 04.2013
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
Education
Carpentry Certificate - Construction
Hamilton School of Trades
Hamilton, ON08.2009
High School Diploma -
St. Marys Catholic Secondary School
Hamilton, ON06.2008
Skills
- Safety Regulations
- MS Office Proficiency
- Customer Service and Assistance
- Preparation of Demonstrations
- Communication
- Active Listening
- Time and stress management
- Problem solving
- Empathy
- Closing Sales
- Inventory Control
- Merchandise Upselling
Accomplishments
- Awarded the Scouts Commendation Award 2014.
- Two House League boys soccer and Basketball assistant coach championships.
- Volunteer of the year at Living Rock Ministries 2014
Timeline
Customer Service Associate
Stephensons Rental Service
05.2022 - 09.2023
Customer Service Representative
Canadian Linen And Uniform Service
06.2015 - 07.2018
Footwear Sales Associate
Sport Chek
04.2013 - 08.2018
Clothing Sales Associate
Walmart
03.2011 - 04.2013
Meat/Dairy/Grocery Store Clerk
Fortinos Supermarket
09.2007 - 05.2023
Carpentry Certificate - Construction
Hamilton School of Trades
High School Diploma -
St. Marys Catholic Secondary School
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