Jashanjeet Singh Brar
Fort McMurray,AB
Summary
Driven professional with a proven track record in customer service and sales. Excelled in reducing wait times and boosting customer satisfaction through expert needs assessment and problem-solving. Demonstrated exceptional teamwork and sales expertise, enhancing store operations and financial accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Btown Clothing
03.2023 - 05.2024
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
H&M Retail
02.2022 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Diploma - Hospitality And Tourism Management
Alpha College
Toronto, ON12.2022
Skills
- Customer Needs Assessment
- Customer Service
- Problem-Solving
- Goal-Oriented
- Sales expertise
- Time Management
- Teamwork and Collaboration
Certification
- Class 1 driving license
- Security license
- First Aid C level
- CSTS
- H2S
Timeline
Customer Service Sales Representative
Btown Clothing
03.2023 - 05.2024
Sales Associate
H&M Retail
02.2022 - 02.2023
Diploma - Hospitality And Tourism Management
Alpha College
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