Jashandeep Chaney
Summary
Dedicated Customer Service Representative with 4 years of experience delivering exceptional service and leading teams in fast-paced settings. Skilled in conflict resolution, team training, and upholding hospitality ethics to drive customer satisfaction. Seeking to excel as Lead Customer Service Representative at Porter Airlines in Halifax (YHZ).
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
11.2024 - 02.2025
- Provided high quality service to 90% of customers daily,achieving 95% satisfaction rating through hospitality driven support.
- Resolved escalated inquiries, reducing resolution time via effective problem solving.
- Trained 2 new hires on service protocols and CRM tools,boosting team performance.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Discounters Superstore
10.2022 - 10.2024
- Managed high-volume customer interactions in a retail environment, consistently exceeding performance targets by 25%.
- Demonstrated hospitality ethics by creating welcoming experiences, resulting in 50% increase in positive customer feedback.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Diploma of Web Design And Programming - Computer Programming
Cdi College
Montreal, QC04-2022
Skills
- Customer Service Excellence
Team Leadership & Training
Hospitality & Guest Relations
Conflict Resolution & Problem-Solving
Process Optimization
Effective Communication
CRM Software (eg, Zendesk, Salesforce)
Time Management & Multitasking
Timeline
Customer Service Representative
IO Solutions Call Center
11.2024 - 02.2025
Customer Service Associate
Discounters Superstore
10.2022 - 10.2024
Diploma of Web Design And Programming - Computer Programming
Cdi College
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