Jas Rai
Summary
Results-driven team player with strong communication and organizational skills, successful at managing multiple priorities with an optimistic attitude. Seeking a full-time position which offers professional challenges while pursuing opportunities to learn new skills. Adept at working in fast-paced environments, and willing to take on added responsibilities.
Overview
5
5
years of professional experience
Work History
WestJet Vacations Agent
WestJet Vacations
11.2023 - Current
- Answer inbound calls from guests and travel agents for Westjet Vacations.
- Match customer needs with products we have to offer and secure bookings while using effective sales techniques to help guests find the best vacation package for them.
- De-escalated and resolved guest's complaints with punctual, polite and professional service.
- Provide post-sale support such as changing/cancelling reservations and actioning schedule change requests.
Sales and Service Agent
WestJet
09.2022 - 11.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable answers to customer questions.
- Communicated with guests regarding rewards accounts and answered general inquiries.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges, while handling challenging calls.
Behavior Interventionist
CBI Health - Monarch House
02.2022 - 09.2022
- Using systematic methods to improve client's behaviors. Through modelling, role-playing, prompting and other behavioral strategies.
- Implementing intervention plans based on established guidelines and individual needs.
- Coordinating regular meetings to analyze client performance data and success plans with colleagues and parents.
- Maintaining records of ongoing assessments and documentation of client progress.
Assistant Manager
Aveda
09.2019 - 12.2021
- Creating schedules, business strategies and promotional plans to increase sales and reach annual goals.
- Assisting in payroll, training a dynamic team by creating team objectives and conducting interviews.
- Regulating deliveries, stock, inventory cycle counts and updating visuals.
- Opening, closing, and managing store, and performing hair/skin consultations for clients.
Education
Bachelor of Science - Psychology
Mount Royal University
Calgary, ABSkills
- Operations and call management
- Product Sales
- Customer service and care
- Recruiting and Interviewing
- Conflict resolution
- Staff Onboarding
- Performance management
- Scheduling and Payroll
- Team leadership
- Strategic Planning and Budgeting
- Social skill development
- Problem-solving skills
Volunteer History
Kanthi's Day Care - Child Care Supervisor
- Looked after children, which responsibilities included bathing, dressing, and feeding them while cleaning up after them.
- Assisted in organizing and hosting daily fun and engaging activities for children to participate in.
- Reading children's books and putting them to nap.
Walk Away Hunger Campaign - Lead Organizer Volunteer
- Helped organize and lead this non-profitable event.
- Responsibilities included gathering money, and other donations and aiding in delivering them. Spreading awareness and relevant information.
- Helped with office tasks including taking messages, and answering phone calls. As well as cleaning, producing, and delivering food packages.
Hobbies & Interest
- Business Development
- Yoga
- Research on Social development
Timeline
WestJet Vacations Agent
WestJet Vacations
11.2023 - Current
Sales and Service Agent
WestJet
09.2022 - 11.2023
Behavior Interventionist
CBI Health - Monarch House
02.2022 - 09.2022
Assistant Manager
Aveda
09.2019 - 12.2021
Bachelor of Science - Psychology
Mount Royal University
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