Amanda Crossland
Calgary
Summary
Motivated hardworking individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Pursues opportunities to learn new skills and to contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
WestJet Vacation Sales Agent
WestJet
10.2016 - Current
- Educated to use Sabre, Soft Voyage, Siebel/Loyalty Console, Travel Bank, Points.com, Administration, Microsoft Office and its products. Management of telecommunications while switching between multiple skills consisting of Guests of WestJet Vacations, and Agent Peer Support. Providing support and solutions for guests with disrupted flight travel. Booking vacations with new and existing guests by being warm and welcoming.
Sales Super Agent
WestJet
07.2011 - 10.2016
- Provide World Class Guest Experience to guests booking, canceling or exchanging flights. Other responsibilities in this position entail, first call resolution for concerns that guests may have, that benefit the Guest and our Company. Create profiles for guests, advise guests on our Frequent Guest Program and Sales of WestJet services towards guests as well as employees of confirmed travel as well as standby.
Special Projects Experience Support Team
WestJet
07.2011 - 10.2016
- Using Siebel to enter guests Rewards from Price Drop Guarantee. Providing Queue 80 counts and removals including tracking on excel. Helping initiate Travel Bank credits for Mass Atonements. Able to fulfill employee requests for Guests travelling with WestJet on Promise Cards. Communicate and resolve guest’s requests from previous flights.
Outbound Sales Representative
Shaw Direct
03.2009 - 07.2012
- Responsible for selling Shaw Direct products to both new & existing customers Ensure first call resolution, while trying to find solutions that benefit both the business & consumer Empowerment, tailor features & benefits to potential clientele Account manager, education of service and products, technical troubleshooting, Responsible for creating a client database internally as well as Externally.
- Being a Team player, create excel spreadsheets for quick reference.
Customs Specialist
CSA
10.2007 - 01.2009
- Gathering & preparing documents for Canada Customs Traveling to Canada Customs regarding problematic paperwork. Scheduling pickups and tracing shipments for customers working together with my superiors to solve advanced shipments Scheduling Purolator pickups direct contact for Customers & Custom Broker for live shipments.
Administrator
Concure Restoration Inc.
04.2007 - 09.2007
- Daily inputting of A/P & A/R Invoices.
- Dealing with customers and vendors on a daily basis.
- Payroll for employees on a bi-weekly basis.
- General Book-keeping using Simply Accounting program.
Book-Keeping
Steph Ramage Consulting Inc.
10.2006 - 01.2007
- Daily inputting of A/P & A/R Invoices.
- Dealing with customers & vendors on a daily basis.
- Payroll for 30+ employees on a bi-weekly basis.
- Expense reports for staff.
- General Bookkeeping using Quick Books program.
Product Advisor / Service Receptionist
Renfrew Chrysler
06.2005 - 10.2006
- Responsible for selling Chrysler products to new and existing customers.
- Data Entry.
- Answer phones, book service appointments using Reynolds & Reynolds.
- Interacting & providing customer satisfaction.
Telephone Sales Representative
Live Bridge
03.2004 - 03.2005
- Provided exceptional Customer Service.
- Produce sales in a timely matter.
- The ability to adapt to all sales campaigns.
- Varied Skills set.
Server
Windy Point
06.1999 - 07.2003
- Provided meal service
- Janitorial duties
- Busing/waiting tables
- Filling Gas for various vehicle types
Education
Training Course -
Simply Accounting
01.2006
Diploma - undefined
Mackenzie Secondary School
01.2003
Skills
- Customer Service
- Shipping and Receiving
- AP/AR Payroll
- Bank Statement Reconciling
- Microsoft Office
- Soft Voyage TTS
- Sabre Interact
- Strong Organizational Skills
- Excellent Oral and Written Communication Skills
- Strong Client Relations
- Energetic Work Attitude
- Effective Time Management
- Conflict/Solution Management
- Travel Bank Administration
- Seibel/Loyalty Console
- Trip Archive
- Microsoft Teams
- Fast Learner
Languages
English
Full Professional
Timeline
WestJet Vacation Sales Agent
WestJet
10.2016 - Current
Sales Super Agent
WestJet
07.2011 - 10.2016
Special Projects Experience Support Team
WestJet
07.2011 - 10.2016
Outbound Sales Representative
Shaw Direct
03.2009 - 07.2012
Customs Specialist
CSA
10.2007 - 01.2009
Administrator
Concure Restoration Inc.
04.2007 - 09.2007
Book-Keeping
Steph Ramage Consulting Inc.
10.2006 - 01.2007
Product Advisor / Service Receptionist
Renfrew Chrysler
06.2005 - 10.2006
Telephone Sales Representative
Live Bridge
03.2004 - 03.2005
Server
Windy Point
06.1999 - 07.2003
Diploma - undefined
Mackenzie Secondary School
Training Course -
Simply Accounting
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