Jas Minhas
Victoria ,BC
Summary
Visionary retail leader with 15+ years of customer-facing experience, including 2+ years in retail management and 3+ years in high-performance sales. Known for leading with empathy, elevating the guest experience, and creating inclusive, high-energy environments where teams thrive. Holds a BBA in Management with a Minor in Marketing and brings a strong background in people development, operations, and KPI execution. As a visible minority and community-driven role model, I lead by example building connection, inspiring growth, and driving results through clarity, culture, and courage.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
Lululemon
Victoria, BC
08.2023 - 01.2024
- Led daily floor operations, dynamically responding to guest traffic, team needs, and business priorities to ensure seamless experiences.
- Coached and developed educators through in-the-moment feedback and product education, elevating both team performance and guest satisfaction.
- Supported labor planning and scheduling to align with guest flow, ensuring optimal coverage during peak business hours.
- Executed omni-channel experiences (BOPIS, returns, pickups) with precision and speed, contributing to elevated brand trust.
- Fostered a culture of inclusion, connection, and accountability by modeling Lululemon’s values and creating safe, empowering spaces for team and guests.
Assistant Store Manager
Nike
Burnaby, BC
01.2020 - 08.2022
- Managed store operations, including scheduling, labor forecasting, payroll, and budget control.
- Supervised inventory processes and ensured efficient product flow from delivery to sales floor.
- Implemented corporate operational initiatives, driving KPI performance and enhancing the customer journey.
- Developed and mentored a diverse team, fostering an inclusive and high-performing culture.
- Analyzed sales and expense reports to optimize processes and meet performance goals.
Bank Advisor
TD Bank
Nanaimo, BC
09.2018 - 01.2020
- Delivered personalized financial solutions, growing client relationships and deepening engagement.
- Managed administrative and compliance tasks with attention to detail and adherence to policy.
- Resolved client issues with professionalism, ensuring high satisfaction and trust in the brand.
Education
Bachelor of Business Administration (BBA) - Management
Vancouver Island University
Nanaimo, BC12.2021
Skills
- Guest-Centered Communication
- People Development & Coaching
- Floor Leadership & Team Engagement
- Scheduling & Labor Optimization
- Visual Merchandising Standards
- Omni-Channel Execution (BOPIS, e-comm)
- Inventory & Product Flow
- KPI & Performance Management
- Budget & Payroll Oversight
- Strategic Thinking & Decision Making
- Staff Planning & Operational Forecasting
- POS & Retail Systems (eg, RFID, mobile POS)
- Microsoft Office & Retail Technology
- Team Motivation & Engagement
- Adaptability in Fast-Paced Environments
- Empathetic Communication
- Community Engagement & Brand Representation
Timeline
Guest Experience Lead
Lululemon
08.2023 - 01.2024
Assistant Store Manager
Nike
01.2020 - 08.2022
Bank Advisor
TD Bank
09.2018 - 01.2020
Bachelor of Business Administration (BBA) - Management
Vancouver Island University