Summary
Overview
Work History
Education
Skills
Timeline
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Christian Velasco

Oxnard

Summary

Seasoned in enhancing guest experiences and team leadership, my tenure at lululemon and other notable establishments has honed my skills in guest relations management and effective communication. Achievements include elevating guest satisfaction and streamlining operations, showcasing my ability to supervise teams and manage guest accommodations with excellence.

Overview

5
5
years of professional experience

Work History

Guest Experience Lead

lululemon
Oxnard
04.2024 - Current
  • Lead the lululemon guest experience framework to establish an exceptional and inclusive guest experience
  • Act as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests
  • Open and close the store according to procedures
  • Review daily business data and metrics to track sales goals and motivate the team
  • Participate in the store's hiring process
  • Foster a respectful and inclusive team environment by engaging with team members

Bell Coordinator

Ojai Valley Inn and Spa
Ojai
01.2022 - 04.2024
  • Provide a hospitable greeting and salutations to all guests
  • Ensure all resort guests are oriented to the property property
  • Offer services in accordance with guests' needs
  • Receive phone calls using phone etiquette in accordance with OVI standards
  • Directed all requests to the Guest Services team based on the service needs of the resort

Football Coach

Ventura Missionary School
Ventura
08.2021 - 11.2023
  • Hold practices for kids in the seventh to eighth grade.
  • Inform parents of practice and game times.
  • Plan practice for three hours a week.
  • Ensured the kids were held accountable for all their actions, and showed great sportsmanship on the field.

Operations Assistant

Wheel Fun Rentals
Ventura
07.2020 - 01.2022
  • Supervised two locations in Ventura County.
  • Executed the hiring process for new team personnel.
  • Supported work projects throughout Southern California.
  • Assisted in the warehouse with repairing bikes, picking and packing orders, and helped with various projects.
  • Have a vast knowledge of bike mechanics, and work on company bikes in the local areas.

Education

Bachelor's degree - Sports Studies, Business Analytics

California State University
Northridge
06.2024

Associate's degree - Kinesiology

Ventura College
Ventura, CA
05.2024

Skills

  • Team supervision
  • Guest experiences
  • Guest accommodations
  • Exceptional communication
  • Guest relations management
  • Telephone etiquette

Timeline

Guest Experience Lead

lululemon
04.2024 - Current

Bell Coordinator

Ojai Valley Inn and Spa
01.2022 - 04.2024

Football Coach

Ventura Missionary School
08.2021 - 11.2023

Operations Assistant

Wheel Fun Rentals
07.2020 - 01.2022

Bachelor's degree - Sports Studies, Business Analytics

California State University

Associate's degree - Kinesiology

Ventura College

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Christian Velasco