Christian Velasco
Oxnard
Summary
Seasoned in enhancing guest experiences and team leadership, my tenure at lululemon and other notable establishments has honed my skills in guest relations management and effective communication. Achievements include elevating guest satisfaction and streamlining operations, showcasing my ability to supervise teams and manage guest accommodations with excellence.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
lululemon
Oxnard
04.2024 - Current
- Lead the lululemon guest experience framework to establish an exceptional and inclusive guest experience
- Act as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests
- Open and close the store according to procedures
- Review daily business data and metrics to track sales goals and motivate the team
- Participate in the store's hiring process
- Foster a respectful and inclusive team environment by engaging with team members
Bell Coordinator
Ojai Valley Inn and Spa
Ojai
01.2022 - 04.2024
- Provide a hospitable greeting and salutations to all guests
- Ensure all resort guests are oriented to the property property
- Offer services in accordance with guests' needs
- Receive phone calls using phone etiquette in accordance with OVI standards
- Directed all requests to the Guest Services team based on the service needs of the resort
Football Coach
Ventura Missionary School
Ventura
08.2021 - 11.2023
- Hold practices for kids in the seventh to eighth grade.
- Inform parents of practice and game times.
- Plan practice for three hours a week.
- Ensured the kids were held accountable for all their actions, and showed great sportsmanship on the field.
Operations Assistant
Wheel Fun Rentals
Ventura
07.2020 - 01.2022
- Supervised two locations in Ventura County.
- Executed the hiring process for new team personnel.
- Supported work projects throughout Southern California.
- Assisted in the warehouse with repairing bikes, picking and packing orders, and helped with various projects.
- Have a vast knowledge of bike mechanics, and work on company bikes in the local areas.
Education
Bachelor's degree - Sports Studies, Business Analytics
California State University
Northridge06.2024
Associate's degree - Kinesiology
Ventura College
Ventura, CA05.2024
Skills
- Team supervision
- Guest experiences
- Guest accommodations
- Exceptional communication
- Guest relations management
- Telephone etiquette
Timeline
Guest Experience Lead
lululemon
04.2024 - Current
Bell Coordinator
Ojai Valley Inn and Spa
01.2022 - 04.2024
Football Coach
Ventura Missionary School
08.2021 - 11.2023
Operations Assistant
Wheel Fun Rentals
07.2020 - 01.2022
Bachelor's degree - Sports Studies, Business Analytics
California State University
Associate's degree - Kinesiology
Ventura College
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