Jarrod Riggins
Chico
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Area Manager of Operations
Round Table Pizza
07.2023 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
General Manager of Operations
Round Table Pizza Clubhouse
02.2010 - 07.2023
- Drove long-term growth by establishing comprehensive operational strategies.
- Fostered a culture of accountability for improved team cohesion and morale.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Conducted performance evaluations to identify areas for employee growth.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Outreach Director
California State University, Chico: CAVE
08.2009 - 05.2011
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Managed volunteer recruitment, training, and retention efforts to support various outreach initiatives.
- Coordinated cross-functional collaboration among departments to ensure seamless execution of outreach programs.
- Provided leadership, guidance and support to staff members.
- Spearheaded fundraising efforts to support social and community service initiatives.
Assistant Manager; Customer Service Associate
Round Table Pizza Clubhouse
02.2002 - 02.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Arts - Psychology
California State University, Chico
Chico, CA05-2011
Skills
- Operational efficiency
- Workforce planning
- Professionalism
- Business leadership
- Budgets
- Customer retention
- Supervisory role background
- Excellent communication
- Teamwork and collaboration
- Organizational skills
- Interpersonal skills
- Customer relationship management
Awards
Highest Sales Award; 2014-2019, Sisco Enterprises, Round Table Pizza
Marketing MVP: 2015,2016,2019, Sisco Enterprises, Round Table Pizza
Manager of the Year: 2014,2015,2016,2018, 2019, Sisco Enterprises, Round Table Pizza
Outstanding Leadership Award: 2017, Sisco Enterprises, Round Table Pizza
Outstanding Community Service Award: 2013,2017,2018, Sisco Enterprises, Round Table Pizza
AS Programs and Government Affairs Student of the Year; 2010-2011; CSU, Chico
Volunteer of the Year: 2009; Community Action Volunteers in Education: CSU, Chico
Timeline
Area Manager of Operations
Round Table Pizza
07.2023 - Current
General Manager of Operations
Round Table Pizza Clubhouse
02.2010 - 07.2023
Outreach Director
California State University, Chico: CAVE
08.2009 - 05.2011
Assistant Manager; Customer Service Associate
Round Table Pizza Clubhouse
02.2002 - 02.2010
Bachelor of Arts - Psychology
California State University, Chico
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