JAQUELINE GALDAMEZ
Canoga Park,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
UCLA Health
01.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical receptionist/ back office/ optician assistant
Affordable Vision center
12.2021 - 01.2024
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
- Organized paperwork such as charts and reports for office and patient needs
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Receptionist/ Check out
Ophthalmology Associates of the valley
08.2019 - 12.2021
- Check in Duties include: Multi-phone call answering, Chart set up, Insurance verification, Submitting Authorizations for HMO groups
- Check out duties: Collect payments, Schedule future recalls, Referring patients for consults
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
- Entered and updated sensitive customer information during check-ins and room changes.
Medical Receptionist/ Ophthalmic Technician/ Biller
KARLIN EYE GROUP
06.2014 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping
- Applied eye medications and drops to dilate pupils in preparation for examinations
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Concierge
Sunrise Senior living
01.2014 - 01.2015
- Task, scheduling visitation, answering multi-phone calls
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records.
Education
MEDICAL ASSISTANT
UEI COLLEGE
Van Nuys, CA05.2012
Skills
- Quick problem solver
- Calm and level-headed under stress
- Medical terminology knowledge
- Reliable transportation
- Cash Handling
- Telephone Etiquette
- Insurance Claims
- Prescription Refills
- Patient Eligibility Requirements
- Payment Scheduling and Collection
- Appointment Scheduling
- Scheduling Tests and Procedures
- Insurance Authorizations
- EMR : compulink, Medinotes, Medisoft, My vision express, Epic CareConnect
Timeline
Administrative Assistant
UCLA Health
01.2024 - Current
Medical receptionist/ back office/ optician assistant
Affordable Vision center
12.2021 - 01.2024
Medical Receptionist/ Check out
Ophthalmology Associates of the valley
08.2019 - 12.2021
Medical Receptionist/ Ophthalmic Technician/ Biller
KARLIN EYE GROUP
06.2014 - 08.2019
Concierge
Sunrise Senior living
01.2014 - 01.2015
MEDICAL ASSISTANT
UEI COLLEGE
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