Japneet Singh
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
year of professional experience
Work History
Cashier
Big Bazaar Super Market
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 44 pounds at once and used forklift to move heavier loads
Customer Service Representative
D-Mart Shopping Centre
08.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Applied Social Sciences And Humanities
Apeejay College
India07.2022
Skills
- Billing and Payment Processing
- Issue Resolution
- Guest Inquiries
- Customer Transactions
- Process Payments
- Time Management Skills
- Verbal and Written Communication
- Restocking
- Shipment Procedures
- Online Orders Preparation
- Refund Handling
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Additional Information
AVAILIBILITY
- MONDAY- OPEN
- TUESDAY- 9am to 2pm
- WEDNESDAY- OPEN
- THURSDAY- 9am to 2pm
- FRIDAY- 10pm
- SATURDAY- OPEN
- SUNDAY- OPEN
(Have to Attend Classes on Tuesday,Thursday and Friday).
Timeline
Cashier
Big Bazaar Super Market
03.2023 - 06.2023
Customer Service Representative
D-Mart Shopping Centre
08.2022 - 01.2023
Bachelor of Arts - Applied Social Sciences And Humanities
Apeejay College
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