JAPHET (KIP) KIPCHUMBA
Halifax,NS
Summary
PROFESSIONAL STATEMENT A highly motivated Finance graduate, self-starter, diligent and goal oriented. Experienced customer service associate providing tailored guidance to commercial business owners, simplifying complex risks, and recommending suitable solutions. Collaborative Team player focused on enhancing client experiences and operational efficiency. Proficient in outbound and inbound calling and maintaining compliance to business growth while promoting a positive work environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Residential Care Worker
Haven Manor
10.2020 - Current
- Handling client calls and responding to queries about services and addressing clients’ needs while exercising good judgmental in confidential matters in a timely and effective manner
- Playing an integral role within the team by actively contributing and fostering a positive work environment that aligns with the business vision and commitment to delivering a remarkable client experience
- Explaining upcoming treatment preparation, resolving critical issues, and other facts to 8-10 residents per day leading to effective and efficient flow of activities
- P
- 2 Japhet Kipchumba japhetkipchumba35@gmail.com
Customer Service Associate
Walmart Chain Lk Dr
09.2018 - 04.2021
- Answered 50+ incoming calls daily and effectively responded to customer inquiries ensuring that accurate and complete information was provided and ensured calls transfers are directed to right departments and answered in timely manner
- Consistently provided exceptional customer service by warmly greeting customers using established protocols, actively listening to their needs and concerns, and effectively demonstrating empathy, resulting in enhanced customer satisfaction and rapport-building opportunities
- Maintained high standard of accuracy and completeness in all customer relations, including meticulous account notations, contributing to streamlined communication and comprehensive tracking of customer concerns, sustained up-to-date knowledge of clients products, including smartphones, tablets, computers and wearables.
Cleaning Supervisor
Unilever Company
06.2017 - 01.2018
- Trained 10+ new employees in cleaning processes, sharing industry knowledge and conflict resolution leading to great teamwork and personal development
- Managed inventory supply ensuring that all inventory stocks are sufficiently readily available for staff to perform necessary cleaning duties and advised finance sector on budget estimates.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs
Customer Experience Representative
Equity Bank
04.2016 - 05.2017
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Bachelor of Commerce - Finance
Saint Mary’s University
Halifax, NSundefined
Saint Mary’s University
Halifax, NSInvestment Funds in Canada (IFC). - undefined
Canadian Securities Institute
Skills
- Problem Solving
- Critical Thinking
- Customer experience skills
- Communication Skills
- Conflict Resolution
- Time management skills
- Team player
- Excel and Microsoft proficient
- Decision making
- Open-mindedness
- Technical Support
Accomplishments
- Standard First Aid and CPR Level C
- Canada Red Cross NS Valid to Feb.02/2026
- Medical Awareness Level One
- Gem Health Care Ltd NS Valid to Feb
- 1/2024
- Required for dispensing Medication
- Food Handlers Course
- Food Safety NS Valid to Jan
- 22/2025
- VOLUNTEER & COMMUNITY INVOLVEMENT
- English Conversation Group Tutor
- Halifax Central Library, Halifax NS, Canada Jan.2022 – Aug.2022
- Planned and facilitated English discussion on variety subjects
- Responded to questions about work related/living in NS and job search techniques
- Answered enquiries about employment and settlement information for newcomers.
Timeline
Residential Care Worker
Haven Manor
10.2020 - Current
Customer Service Associate
Walmart Chain Lk Dr
09.2018 - 04.2021
Cleaning Supervisor
Unilever Company
06.2017 - 01.2018
Customer Experience Representative
Equity Bank
04.2016 - 05.2017
Bachelor of Commerce - Finance
Saint Mary’s University
undefined
Saint Mary’s University
Investment Funds in Canada (IFC). - undefined
Canadian Securities Institute
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