Bilingual quality assurance specialist with over a decade of experience in pharmaceutical manufacturing, quality investigations, and CAPA management. Expertise in conducting thorough site-level reviews and assessments of deviations, complaints, CAPAs, and investigation reports, ensuring adherence to scientific rigor and compliance with cGMP, FDA, and Health Canada standards. Proven track record in coaching and training cross-functional teams, fostering strong partnerships that drive continuous improvement and standardization of investigation processes while upholding organizational values and business ethics. Committed to enhancing quality systems and promoting a culture of excellence within the industry.