Janneil Blake
BRAMPTON,Ontario
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist, Assistant
Kerhoulas Dental
02.2022 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls and messages for three -physicians in a medical facility, while scheduling appointments, and handling patient inquiries.
Sales Associate
Talize Thrift Store
03.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Some College (No Degree) - Flight And Aviation Services
Seneca Polytechnic
North York, ON04-2025
College Certificate - Certified Dental Receptionist, Assistant
Anderson College of Health And Business
Mississauga, ON06.2018
High School Diploma -
Louise Arbour Secondary School
Brampton, ON06.2016
Skills
- Team collaboration abilities
- Strong writing and verbal skills
- Customer satisfaction measurement
- Computer skills
Key Competencies
- Adaptable
- Growth Mindset
- Problem Solver
- Results Driven
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Administrative Professional (CAP) .
- ServSafe Food Handler's Certification
- WHMIS Certified
Languages
English
Native or Bilingual
French
Elementary
Timeline
Dental Receptionist, Assistant
Kerhoulas Dental
02.2022 - Current
Sales Associate
Talize Thrift Store
03.2019 - 04.2020
Some College (No Degree) - Flight And Aviation Services
Seneca Polytechnic
College Certificate - Certified Dental Receptionist, Assistant
Anderson College of Health And Business
High School Diploma -
Louise Arbour Secondary School
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