JANNAT PREET KAUR
Surrey,BC
Summary
A current student at Acsenda school of management with competent communication skills gained through various activities performed at college along with past customer service jobs. Reliable individual seeking a role which embodies leadership and commitment. Aiming to contribute value by applying customer service knowledge acquired across a history of Academic excellence. Interested in exploring various fields because of being involved in different activities and projects while studying. A young professional with a very positive attitude towards learning new things and actively seeking new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Operator
Onni Group Of Companies - Digital Operator
10.2023 - Current
- Monitored activities captured on cameras to inform authorities of suspicious activities
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations
- Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary
- Setting up alarms and configuring security protocols for proactive response
- Proficient use of advanced surveillance technology, including Mirasys software, with expertise in all its functions
Server
Best Western Plus Langley Inn
01.2023 - 10.2023
- Proficiently manage guest orders and ensure exceptional service delivery in a dynamic hotel setting.
- Expert in menu knowledge and recommendations, enhancing guest satisfaction.
- Collaborate effectively with kitchen and bar teams to optimize service efficiency.
- Maintain cleanliness and uphold hotel standards to ensure a superior guest experience.
- Handle POS transactions accurately and efficiently.
Hostess
Showshaa - Hostess
06.2022 - 12.2022
- Greeting guests in a friendly and welcoming manner
- Seating guests promptly and accurately, ensuring that guests are comfortable
- Managing reservations and maintaining accurate reservation records
- Communicating effectively with servers to ensure prompt and efficient service
- Answering phone calls and making reservations over the phone
- Handling guest complaints and resolving issues promptly and courteously
Receptionist
Canwish Immigration - Receptionist
11.2021 - 06.2022
- Received and placed customer service calls
- Maintained solid customer service relationships by handling questions and concerns with speed and professionalism
- Resolved customer service complaints, managed database records, drafting status reports on customer service issues
Education
Bachelor of Hospitality Management -
Acsenda School of Management
Grade 12 (High School) -
D.A.V. Public School
04.2020
Skills
- Trilingual in English; Punjabi and Hindi
- Social media management
- MS Windows proficient
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Exceptional time management skills
- Customer-oriented
- Comprehensive understanding of Mirasys software functionalities
Certification
- Serve It Right : Proficient in responsible alcohol service, ensuring compliance with legal regulations and enhancing guest safety and satisfaction.
- Aggressive Behavior Management: Completed course emphasizing deescalation techniques and ensuring safety in tense situations.
- First Aid Level 1: Proficient in providing immediate medical assistance and prioritizing patient care in emergencies.
- Basic Security Training (BST) License: Hold a valid BST license, demonstrating proficiency in fundamental security protocols and procedures. Applied BST training to enhance surveillance operations and contribute to overall safety and security.
Timeline
Digital Operator
Onni Group Of Companies - Digital Operator
10.2023 - Current
Server
Best Western Plus Langley Inn
01.2023 - 10.2023
Hostess
Showshaa - Hostess
06.2022 - 12.2022
Receptionist
Canwish Immigration - Receptionist
11.2021 - 06.2022
Bachelor of Hospitality Management -
Acsenda School of Management
Grade 12 (High School) -
D.A.V. Public School
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