Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Jannat Preet Kaur

Surrey,BC

Summary

A current student at Acsenda school of management with competent communication skills gained through various activities performed at college along with past customer service jobs. Reliable individual seeking a role which embodies leadership and commitment. Aiming to contribute value by applying customer service knowledge acquired across a history of Academic excellence. Interested in exploring various fields because of being involved in different activities and projects while studying. A young professional with a very positive attitude towards learning new things and actively seeking new opportunities.

Overview

2
2
years of professional experience

Work History

Digital Operator

Onni Group Of Companies
10.2023 - Current
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
  • Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary.
  • Setting up alarms and configuring security protocols for proactive response.
  • Proficient use of advanced surveillance technology, including Mirasys software, with expertise in all its functions.

Call Centre Representative

Telus
01.2023 - 10.2023
  • Ensured that all customers receive excellent customer service through prompt and courteous service
  • Assisted an average of 40 customers per day in finding or selecting items and providing recommendations that generates average $1K in additional revenue
  • Stocked, replenished, and organized inventory with accuracy and efficiency, completing assigned tasks
  • Regularly met all established sales goals and frequently exceeded monthly sales goal.

Hostess

Showshaa
06.2022 - 12.2022
  • Greeting guests in a friendly and welcoming manner
  • Seating guests promptly and accurately, ensuring that guests are comfortable
  • Managing reservations and maintaining accurate reservation records
  • Managing waiting lists and providing guests with accurate wait time estimates
  • Communicating effectively with servers to ensure prompt and efficient service
  • Answering phone calls and making reservations over the phone
  • Handling guest complaints and resolving issues promptly and courteously
  • Following all restaurant policies and procedures, including safety and sanitation guidelines.

Receptionist

Canwish Immigration
11.2021 - 06.2022
  • Received and placed customer service calls
  • Maintained solid customer service relationships by handling questions and concerns with speed and professionalism
  • Resolved customer service complaints, managed database records, drafting status reports on customer service issues.

Education

Bachelor of Hospitality Management -

Acsenda School of Management
Vancouver, BC

Grade 12 (High School) -

D.A.V. Public School
Ludhiana, Punjab
04.2020

Skills

  • Trilingual in English; Punjabi and Hindi
  • Social media management
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Exceptional time management skills
  • Customer-oriented
  • Comprehensive understanding of Mirasys software functionalities

Activities

Aggressive Behavior Management: Completed course emphasising de-escalation techniques and ensuring safety in tense situations.

Occupational First Aid Level 1: Proficient in providing immediate medical assistance and prioritizing patient care in emergencies.

Basic Security Training License: Hold a valid BST license, demonstrating proficiency in fundamental security protocols and procedures. Applied BST training to enhance surveillance operations and contribute to overall safety and security.

Timeline

Digital Operator

Onni Group Of Companies
10.2023 - Current

Call Centre Representative

Telus
01.2023 - 10.2023

Hostess

Showshaa
06.2022 - 12.2022

Receptionist

Canwish Immigration
11.2021 - 06.2022

Bachelor of Hospitality Management -

Acsenda School of Management

Grade 12 (High School) -

D.A.V. Public School

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Jannat Preet Kaur