Kevalkumar Parekh
Regina,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Atlas Hotel
07.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
The Atlas Hotel
05.2020 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Line Cook
The Atlas Hotel
10.2018 - 05.2020
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Quality Assurance Manager
Maharshi Pharma PVT LTD
08.2017 - 09.2018
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented new quality assurance and customer service standards.
Customer Service Representative
Vodafone Telecommunications
02.2015 - 08.2017
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Certificate - Health Studies
University Of Regina
Regina SK01.2021
Bachelor of Science - Bachelor of Pharmacy
CHARUSAT, University
Changa, Gujarat, India.05.2017
Skills
- New Hire Training
- Customer Care
- Customer Satisfaction
- Regulatory Compliance
- Overseeing Employees
- Cleaning and Sanitizing Methods
- Company Safety Standards
- Verbal and Written Communication
- Microsoft Excel
- Customer Relations
- Data Collection
- Priority Management
- Freight Operations
- Sales Expertise
Timeline
Assistant Manager
The Atlas Hotel
07.2021 - Current
Supervisor
The Atlas Hotel
05.2020 - 07.2021
Line Cook
The Atlas Hotel
10.2018 - 05.2020
Quality Assurance Manager
Maharshi Pharma PVT LTD
08.2017 - 09.2018
Customer Service Representative
Vodafone Telecommunications
02.2015 - 08.2017
Certificate - Health Studies
University Of Regina
Bachelor of Science - Bachelor of Pharmacy
CHARUSAT, University
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