Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Janise Shahara Bundah

Customer Service Representative
Toronto

Summary

A highly focused and driven professional with dynamic and cross functional experience. With over 16 years of customer service, sales, marketing and administration experience, I am seeking to gain employment at your establishment, in the capacity of a Customer Service Representative in your call center. My experience, solution focused orientation and commitment will allow for achievement of organizational and personal growth targets. highlight of skills Able to work heavy loads under pressure The ability to work independently or within a team environment Basic computer knowledge skills Detail-oriented with the ability to multi-task in fast paced conditions WHMIS Training and Transportation of Dangerous Goods procedure. CPR certified

Overview

10
10
years of professional experience

Work History

Courier

ICS Courier
Toronto, ON
02.2019 - Current
  • Safely loaded items onto deliver vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify safety of vehicle.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures of all deliveries.
  • Drove safety at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.

Medical Laboratory Technician (internship)

Alpha Laboratory
Toronto, ON
11.2017 - 05.2018
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Chemistry.
  • Specimen Handling.
  • Cytology.
  • Microbiology.
  • Phlebotomy.

Personal Trainer

Goodlife Fitness
Markham, ON
03.2013 - 10.2017
  • Designed specific workouts systems for individual clients based on performance ability.
  • Trained clients during strength training, cardiovascular exercises and stretching.
  • Grew customer base through word-of-mouth referrals based on customers satisfaction and results.
  • Met health education and wellness objectives with implementation of new training programs.

Inbound Call Centre Operator

Collections Group of Canada
Toronto, ON
07.2007 - 04.2008
  • Provided first level support in a fast paced/ call center environment focused on debt collection.
  • Telephonic communication with clients to allow for assessment of collection goals and their ability to remit payment.
  • Provided empathy to clients with varying social issues which impacted their ability to remit payment.
  • Identified issues, analyzed solutions to problems.
  • Met and exceeded set collection targets while supporting clients to access community supports and programs
  • Work within tight deadlines and fast-paced atmosphere.

Education

Medical Lab Technician -

CJ College
2019

Physiotherapy/Occupational Therapy Assistant Program - undefined

Trios College
2015

Personal Trainer Certificate, Canfitpro - undefined

2014

Skills

  • Schedule Adherence
  • Courteous
  • Issue Escalation
  • Customer Data Confidentiality
  • Understanding Customer needs
  • Data Entry
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Calm and Professional Under Pressure

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Courier

ICS Courier
02.2019 - Current

Medical Laboratory Technician (internship)

Alpha Laboratory
11.2017 - 05.2018

Personal Trainer

Goodlife Fitness
03.2013 - 10.2017

Inbound Call Centre Operator

Collections Group of Canada
07.2007 - 04.2008

Medical Lab Technician -

CJ College

Physiotherapy/Occupational Therapy Assistant Program - undefined

Trios College

Personal Trainer Certificate, Canfitpro - undefined

Janise Shahara BundahCustomer Service Representative