Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JANIS CATENA

Winnipeg,MB

Summary

Dynamic professional with a proven track record. Excelling in customer service and detail-oriented data management. Adept at fostering teamwork and enhancing client relationships. I effectively supervised staff and ensured accurate documentation, contributing to streamlined operations and improved client satisfaction.

Overview

25
25
years of professional experience

Work History

Lease Administrator/Accounting Assistant

POLARIS LEASING LTD.
08.2009 - 04.2025
  • Prepared and distributed lease agreements to clients and vendors for review and execution in a timely and professional manner
  • Communicated with clients and vendors through email and phone to offer information, or address inquiries
  • Supervised Administrative staff to ensure their task completion and fostered teamwork
  • Audited files for errors before submitting them for funding
  • Finalized all files in the system, including the setup of customer payment withdrawals, and sent to senior accounting to release vendor payments

Customer Service Representative

WELLS FARGO
05.2002 - 08.2009
  • Processed daily cash transactions accurately and efficiently
  • Handled large bank deposits
  • Ensured cash was balanced at the end of the day, and properly closed down the branch
  • Managed a large volume of incoming calls while providing professional customer service
  • Supported branch sales goals with effective cross-selling of products
  • Procured supplies for the office

Retail Sales Associate

Smart Set & American Eagle Outfitters
05.2000 - 06.2002
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

St. Boniface
Winnipeg, MB

Business Administration

Manitoba Institute of Trades And Technology
Winnipeg, MB

Skills

  • Maintains a perfect attendance and punctuality record
  • Effective listening
  • Strong work ethic
  • Attention to detail
  • Customer service expertise
  • Consistently meets deadlines in fast-paced environments

Languages

English
French
Elementary

Timeline

Lease Administrator/Accounting Assistant

POLARIS LEASING LTD.
08.2009 - 04.2025

Customer Service Representative

WELLS FARGO
05.2002 - 08.2009

Retail Sales Associate

Smart Set & American Eagle Outfitters
05.2000 - 06.2002

High School Diploma -

St. Boniface

Business Administration

Manitoba Institute of Trades And Technology

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JANIS CATENA