VANESSA J. HINKSON
Toronto,ON
Summary
Dedicated candidate pursuing role that facilitates personal development and adds significant value to company
Overview
24
24
years of professional experience
1
1
Certification
Work History
Accounts Receivable Administrator
Abell Pest Control
01.2024 - Current
- Process customer payments and apply them to customer accounts.
- Reconcile customer accounts to ensure accuracy.
- Resolve customer billing disputes.
- Generate and send invoices to customers.
- Follow up with customers regarding overdue payments.
- Solely handle all preauthorized cards/debt accounts.
Customer Care Specialist
Abell Pest Control
06.2014 - 01.2024
- Arranged appointments and responding to all enquiries: phone, email/website
- Achieved Presidents Club 2014, 2015 & 2016
- Assisting National Accounts with Administrative duties and projects.
- Entering work orders and corresponding with Clients and Technicians regarding the services
- Reviewing Service Desk incidents assisting with completing and entering workorders
- Conducted research and prepared reports and applications as required for clients and staff
- Assisting IT staff with new updates and changes when new applications are created
- Training new staff and existing staff on the Abell System & client care services
Senior Supervisor & Passenger Services
Constellation Travel
Scarborough, ON
07.2001 - 01.2008
Operations Manager
Constellation Travel
07.2001 - 01.2008
- Supervised the booking department employees
- Consistently exceeded monthly booking targets, by 85%
- Organized, booked and managed over 1200 clients monthly
- Created and managed schedules booking Flights and Tours Packages for Clients
- Managed and delivered projects on time and on budget
- Responsible for all communication and troubleshooting for flight delays or cancellations.
- Assisted/Manage training of several company locations: Miami, New York, Trinidad ,Guyana
- Supervised that all aircraft baggage were on flights
- Assisted stand-by passengers make their flight
- Organized catered meals for in-flight operations
- Maintained and updated files and the file index to optimize office efficiency
Education
Flight Attendant Course
International Institute of Travel
Toronto, OntarioTravel & Tourism
Toronto School of Business
Toronto, Ontario01.2000
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Western Technical Commercial School
Toronto, Ontario01.1999
Skills
- Top performer with MVP awards (2006-2009)
- Proven track record of exceeding targets
- Over 16 years in management and leadership
- Strong leadership and coaching abilities
- Exceptional work ethic with perfect attendance
- Interpersonal and communication skills
- Team collaboration and independent work
- Logical thinker with creative problem-solving
- Proficient in WordPerfect
Certification
Flight Attendant Certificate, Whimis, Extensive CPR Training
Languages
English
Professional Working
Timeline
Accounts Receivable Administrator
Abell Pest Control
01.2024 - Current
Customer Care Specialist
Abell Pest Control
06.2014 - 01.2024
Senior Supervisor & Passenger Services
Constellation Travel
07.2001 - 01.2008
Operations Manager
Constellation Travel
07.2001 - 01.2008
Flight Attendant Course
International Institute of Travel
Travel & Tourism
Toronto School of Business
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Western Technical Commercial School