Janine Marion Valencia
Moncton
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Hampton Inn & Suites
03.2022 - 05.2023
- Welcomed guests on arrival, displaying professional and friendly approach. Offering assistance, and answering questions to build rapport and retention. Handling guest complaints.
- Taking reservations over the phone. Managing check-in and check-out procedures for guests.
Retail Sales Associate
Savers Value Village
09.2021 - 05.2023
- Responsible for all sales activities from greeting customers, answering questions, offering assistance, and operating cash registers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative
TaskUs
08.2019 - 01.2021
- Interacting with customers through calls and emails, addressing their inquiries, providing information, resolving issues, and facilitating transactions on behalf of the company.
Food and Beverage Attendant
Hyatt Regency
01.2017 - 01.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Hotel And Restaurant Management
New Brunswick Community College
Moncton, NB06.2023
Skills
- Excellent attendance and timeliness record, with ability to conform to attendance standards
- Competency in performing multiple functional tasks
- Ability to effectively work individually or in a team environment
- Excellent communication skills both verbal and written
- Experienced in POS and can operate and control equipment
Certification
- OPERA Cloud Front Office / Reservations
- SafeCheck® Advanced Food Safety Certification
SafeCheck Certificate: 54861031
Certificate Expiry: 13-Sept-2026
- WHMIS 2015 With GHS
SafeCheck Certificate: 54861029
Certificate Expiry: 09-Sept-2024
- Responsible Beverage
Certificate ID: 2522021104600A
Certificate Expiry: 10-Sept-2026
Timeline
Guest Service Associate
Hampton Inn & Suites
03.2022 - 05.2023
Retail Sales Associate
Savers Value Village
09.2021 - 05.2023
Customer Service Representative
TaskUs
08.2019 - 01.2021
Food and Beverage Attendant
Hyatt Regency
01.2017 - 01.2018
Hotel And Restaurant Management
New Brunswick Community College
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