Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janine Marion Valencia

Moncton

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Hampton Inn & Suites
Moncton, NB
03.2022 - 05.2023
  • Welcomed guests on arrival, displaying professional and friendly approach. Offering assistance, and answering questions to build rapport and retention. Handling guest complaints.
  • Taking reservations over the phone. Managing check-in and check-out procedures for guests.

Retail Sales Associate

Savers Value Village
Moncton, NB
09.2021 - 05.2023
  • Responsible for all sales activities from greeting customers, answering questions, offering assistance, and operating cash registers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Customer Service Representative

TaskUs
Philippines
08.2019 - 01.2021
  • Interacting with customers through calls and emails, addressing their inquiries, providing information, resolving issues, and facilitating transactions on behalf of the company.

Food and Beverage Attendant

Hyatt Regency
Dallas, USA
01.2017 - 01.2018
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Hotel And Restaurant Management

New Brunswick Community College
Moncton, NB
06.2023

Skills

  • Excellent attendance and timeliness record, with ability to conform to attendance standards
  • Competency in performing multiple functional tasks
  • Ability to effectively work individually or in a team environment
  • Excellent communication skills both verbal and written
  • Experienced in POS and can operate and control equipment

Certification

  • OPERA Cloud Front Office / Reservations
  • SafeCheck® Advanced Food Safety Certification

SafeCheck Certificate: 54861031

Certificate Expiry: 13-Sept-2026

  • WHMIS 2015 With GHS

SafeCheck Certificate: 54861029

Certificate Expiry: 09-Sept-2024

  • Responsible Beverage

Certificate ID: 2522021104600A
Certificate Expiry: 10-Sept-2026

Timeline

Guest Service Associate

Hampton Inn & Suites
03.2022 - 05.2023

Retail Sales Associate

Savers Value Village
09.2021 - 05.2023

Customer Service Representative

TaskUs
08.2019 - 01.2021

Food and Beverage Attendant

Hyatt Regency
01.2017 - 01.2018

Hotel And Restaurant Management

New Brunswick Community College
Janine Marion Valencia