Janine Lloyd
Atascadero,CA
Summary
Dynamic Program Manager with a proven track record at Central Coast Commission For Senior Citizens, excelling in strategic planning and project management. Expert in community outreach and training development, fostering strong stakeholder relationships while optimizing resource allocation. Committed to enhancing senior care services through innovative solutions and compliance enforcement.
Overview
5
5
years of professional experience
Work History
Program Manager
Central Coast Commission For Senior Citizens
Santa Maria, CA
02.2021 - Current
- Developed and implemented program initiatives to support senior citizens' needs.
- Ensure accuracy of employee's time records.
- Coordinated community outreach efforts to enhance service awareness and participation.
- Facilitated training sessions for staff on best practices in senior care management.
- Managed project timelines and deliverables to ensure successful program execution.
- Collaborated with stakeholders to align resources with strategic program goals.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Oversaw budget planning and allocation for various senior programs and services.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Researched industry best practices in support of training development and program content.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- Project coordination
- MS office applications
- Policy and procedure improvements
- Training and development
- Interpersonal skills
- Work Planning and Prioritization
- Data collection & research
- Team management
- Attention to detail
- Operations management
- Customer service
- Relationship building
- Public speaking
- Program reviews
- Performance monitoring
- Data analysis
- Community outreach
- Documentation proficiency
- Cost management
- Cultural sensitivity
- Compliance enforcement
- Employee scheduling
Accomplishments
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
- Built the Senior Nutrition Program for Santa Barbara County;
- Wrote policy and procedure manual to maintain compliance with the California Department of Aging.
- Wrote Hazard Analysis Critical Control Point manual to mitigate risk to elder clients.
- Ensured that our State Authorized Database is accurate and complete.
Timeline
Program Manager
Central Coast Commission For Senior Citizens
02.2021 - Current