Christine Britsas
Toronto,ON
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives
Overview
21
21
years of professional experience
Work History
Program Manager
Fast Lane Consulting & Education Services
North America
09.2022 - 01.2026
- Lead cross-functional projects from initiation to closure, ensuring alignment with scope, schedule, budget and quality targets.
- Define project deliverables that support business goals in collaboration with senior management and stakeholders.
- Document events and project budgets within proprietary software reporting tools.
- Oversee quality control throughout project lifecycles.
- Manage and coordinate the efforts of global team/contractors, including instructional designers, subject matter experts, graphic designers and editors, in order to resolve project conflicts and maintain timelines to ensure program completion.
- Build and maintain strong working relationships with key customer stakeholders within various global organizations (Google / AWS/ Microsoft) and multi-cultural work environments.
- Develop and deliver progress reports, proposals, and requirements documentation to project stakeholders and senior management.
- Proactively manage changes in project scope, identify potential crises, research alternatives, and devise contingency plans where necessary.
- Facilitate an environment of continuous learning and improvement by proactively identifying and actioning areas for improvement.
- Report on program delivery metrics and make recommendations for improvement
- Maintain technical knowledge according to customer specifications and enable access to required platforms for content development such as RISE/Articulate, lab environments, and various customer facing courseware.
- Security clearance related to projects in SecOpps for Public Sector audience and global partner.
- Personnel management of Training Coordinator on behalf of the Director of Google Public Sector Academy.
- Achievements:
- Constant achievement of project successful completion on time and under budget.
- Identified opportunities to build, develop, and grow any business relationship vital to the success of the project and potential fiscal growth.
Program Manager
Microsoft
04.2022 - 09.2022
- Collaborate with Microsoft Leadership Team to curate content and execute all aspects of program design and delivery of Microsoft Canada Foundational Skilling Internship
- Oversee and managed all daily activities, including Microsoft Skills & Academic Certifications
- Single point of contact / liaison between interns and program instructors, keynote speakers, and invested community sponsors
- Develop team building and lead coaching activities that are delivered in a collaborative and learning environment
- Production and execution of Capstone / Hackathon event that included recruitment of corporate sponsors and judges
- Monitor and provide feedback & metrics to Microsoft Leadership Team.
- Present final executive summary with cumulative findings, results, and recommendations
- Share events and program activities through social media
- Contract; Full Time
Reginal Sales Director
360Leads
04.2018 - 12.2019
Senior Account Executive
IT World Canada
12.2014 - 07.2017
- Strategic Partnership Development & Solution Selling
- Develop and manage key executive-level relationships with leading IT Vendors, Agencies, Channel Partners. B2B, Government, etc.
- Develop and Execute Sales Strategy for ITWC Digital Advertising and Lead Gen Programs- including content syndication, online surveys & contests, and webinars.
- Constant Outreach and Networking to Identify and Progress New Business Opportunities
- Presentation and Multi-Layered Proposal Design – in person, telephone/ GoToMeeting/ webcast, etc.
- Manage a Robust Pipeline through CRM Software (Salesforce & Sugar CRM experience)
- Organize and Manage Multiple Sales Leads and Projects (including EVENT promotion/ sales)
- Attend Trade Shows and Industry Events
- Analyze and Present Client Metrics and Data
- Grow existing accounts through new program offerings & Solution Selling
- Exceed Assigned Sales Quota YOY ($1.5 M +)
Business Development/ Relationship Manager
Toronto Region Board of Trade
06.2014 - 12.2014
- Fostered powerful collaborations among business, government, thought leaders and community builders
- Develop, grow, and manage key executive-level relationships with leading organizations within assigned member portfolio
- Contract
Senior Account Executive, Leadership Programs
York University: Schulich Executive Education Centre
09.2011 - 01.2014
- Strategic Partnership Development: develop and manage key executive-level relationships with leading organizations within assigned client sectors on a national and global level
- Build relationships through strategic conversations to understand organizational business objectives and goals
- Partner with key client decision maker(s) to structure a leadership strategy as it relates to their corporate requirements
- Collaborate with Schulich Executive Directors in targeted talent management opportunities
- Assess client needs, develop strategies, propose and develop effective unique executive education solutions with the Schulich internal design and delivery team
- Deliver practical, high-impact customized in-company programs to meet client’s learning and development needs.
- Develop complicated RFQ’s , proposals, training agreements, and business reports
- Conduct and manage contract negotiations to ensure gross margin profitability
- Manage existing “house accounts” and further account penetration for increased revenue/ growth
- Ensure “white glove” customer service experience for corporate education solution delivery - collaborating with individuals at all levels of an organization
- Develop and maintain sector strategy for targeting growth
- Achievements:
- Achievement of sales targets and developed new revenue streams through increased penetration of house accounts.
- Unearthed new business with Global Auto Supplier & Digital Gaming Industry
- Developed a Sustainment Program to enhance existing Leadership Program for a Global Mining organization
- Successfully launched and managed Auto Sector community outreach program, enabling channel distribution for Schulich Research access
Director, New Business Development
IT World Canada, an IDG company
10.2009 - 06.2011
- Relationship sales and market penetration for online Leadership programs specific to the IT Sector
- Successfully launched new line of business in Canadian market, with global growth potential
- Project Lead for all program deliverables
- Partner with Canadian and US Universities to deliver and promote IT Management & Leadership Programs through online learning platform
- Collaborate with Professors and Consulting community to deliver instructional design
- Brand recognition and pipeline fulfillment - Manage and execute marketing campaigns, utilizing IT World publications/ contacts/ and circulations lists to penetrate market
- Foster business relationships within government and corporate accounts
- Present program offerings and design/deliver individual program contracts to corporate Learning and Development landscape
- IT Management Courses
- Online Education
Business Development Manager (Canada)
CIO Executive Council (an IDG company)
01.2005 - 10.2009
- Responsible for the member relationship management and growth within the Canadian market, attained through:
- Relationship Sales and Market Growth (50%-member growth in 2008)
- Ongoing member relationship management through facilitated member interactions, round tables, town hall meetings, dinners, etc. with “C” Level executives
- Research data internal/external pertaining to member challenges and needs
- Identify hot topics and orchestrate service deliverables specific to client needs/challenges within the IT Sector
- Managed relationships between members and client support staff to ensure member renewal sales targets are accomplished
- Assigned as member of the Senior Management team in Canada to serve as liaison between US and Canadian business partners. Conflict resolution was often a required component of this role
- Build business processes and protocols for Canadian membership
- Manage and execute Canadian marketing campaigns for Canadian membership drive and events (including Keynote Speaker recruitment & content development)
- Engaged European Members during the 2006 launch of the CIO Executive Council in Europe - this included extensive interviews with European Members to determine their business challenges/ needs
- Account and pipeline management through Salesforce.com
- Achievements:
- Exceeded sales targets and established membership community by driving brand awareness and through pipeline fulfillment.
- Relationship Sales and Market Growth - 50% YOY membership growth
- Consistently Achieved targets for membership renewals
- Fall 2005 - Successfully Launched the CIO Executive Council in Canada Managed the election and assignment of the Canadian Board of Advisors for the CIO Executive Council within Canada.
- Fall 2006 - direct input into the research/ deployment of the first official CEC report for global distribution: “Success in Your First 90 Days on the Job. Priorities and peer advice from practicing CIOs.”
- Fall 2008 - develop and launch CEC’s Executive Women in IT (Canadian chapter)
- 2006/ 2007/ 2008 - sat on the advisory board for the CIO Assembly in Canada. This premier event was collaboration between the CIO Executive Council and IT World Canada, designed to serve the Canadian CIO Community
Education
Marketing
York University
TorontoSkills
- Strategic planning
- Detail-oriented
- Problem-solving
- Team leadership and direction
- Program leadership
- Critical thinking
- Stakeholder communications
- Relationship building
- Scheduling and planning
- Budgeting and resource management
- Cross functional team builder
- Project management
- Problem Solving
Accomplishments
• Successfully Launched the CIO Executive Council in Canada Managed the election and assignment of the Canadian Board of Advisors for the CIO Executive Council within Canada.
• Direct input into the research/ deployment of the first official CEC report for global distribution: “Success in Your First 90 Days on the Job. Priorities and peer advice from practicing CIOs.”
• Developed and launched CEC’s Executive Women in IT (Canadian chapter)
• 2006/ 2007/ 2008 - Sat on the advisory board for the CIO Assembly in Canada. This premier event was collaboration between the CIO Executive Council and IT World Canada, designed to serve the Canadian CIO Community
Timeline
Program Manager
Fast Lane Consulting & Education Services
09.2022 - 01.2026
Program Manager
Microsoft
04.2022 - 09.2022
Reginal Sales Director
360Leads
04.2018 - 12.2019
Senior Account Executive
IT World Canada
12.2014 - 07.2017
Business Development/ Relationship Manager
Toronto Region Board of Trade
06.2014 - 12.2014
Senior Account Executive, Leadership Programs
York University: Schulich Executive Education Centre
09.2011 - 01.2014
Director, New Business Development
IT World Canada, an IDG company
10.2009 - 06.2011
Business Development Manager (Canada)
CIO Executive Council (an IDG company)
01.2005 - 10.2009
Marketing
York University