Janina Shara Nepomuceno
Winnipeg
Summary
Registered Psychiatric Nurse prepared for high-impact roles in mental health settings. Proven ability to manage patient care plans and support therapeutic interventions. Strong emphasis on collaborative teamwork and adaptability to dynamic environments. Demonstrated expertise in patient assessment and crisis intervention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
REGISTERED PSYCHIATRIC NURSE
Victoria General Hospital
05.2020 - Current
- Provided therapeutic interactions with patients to assist them while in crisis.
- Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
- Planned and tutored basic health teaching to assist patients' in meeting their needs.
- Administered psychotropic medications as prescribed, monitoring side effects and adjusting dosages as needed under physician guidance.
- Applied both psychiatric and medical nursing skills to effectively multi-task and stay organized.
- Collaborated with interdisciplinary team members for effective treatment planning and optimal patient outcomes.
- Assessed the condition and implemented nursing care plans of assigned patients.
- Experience with patient screening, transfers, admissions, daily assessments, and discharges.
- Provided intensive care to individuals with rapidly changing behaviours and health conditions such as major depressive disorder, psychosis, bipolar disorder, borderline personality disorder and schizophrenia.
- Educated patients and families about mental health, diagnoses and treatment options.
- Explained useful coping methods to relieve depression and anxiety.
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
07.2019 - 08.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
BARISTA
Starbucks
01.2012 - 08.2017
- I created the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
- Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Maintained a clean and organized workspace so that partners can locate resources and product as needed.
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Science - Psychiatric Nursing
Brandon University
Brandon, MB06.2020
High school Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB06.2012
Skills
- Therapeutic care plans
- Compassionate caregiving
- Team collaboration
- Restraint techniques
- Active listening
- Verbal and written communication
- Suicide risk assessment
- Dementia care
- Patient relationships
Certification
- NVCI Non-Violence Crisis Intervention – 2017-10
- Hearing Voices Workshop – 2019-02
- ASIST Applied Suicide Intervention Skills Training – 2019-12
- CPR Cardiopulmonary Resuscitation & AED Automated External Defibrillator – 2020-02
- Pyxis – 2020-10
- Suicide Assessment and Intervention for Mental Health and Addictions Professionals - 2020-10
- Understanding Dementia - 2021-05
- PHIA Personal Health Information Act– 2022-10
- WHMIS Workplace Hazardous Material Information System – 2023-11
- Addressing Aggression and Violence in Inpatient Mental Health and Crisis Services - 2023-01
- Hand Hygiene 2024-10
- PPE Personal Protective Equipment - 2024-11
Languages
English
Tagalog
Timeline
REGISTERED PSYCHIATRIC NURSE
Victoria General Hospital
05.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
07.2019 - 08.2019
BARISTA
Starbucks
01.2012 - 08.2017
Bachelor of Science - Psychiatric Nursing
Brandon University
High school Diploma -
Daniel McIntyre Collegiate Institute
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