JANIFER NGUYEN
16511 Watson Dr Surrey ,BC
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
17
17
years of professional experience
Work History
Client Advisor
RBC Royal Bank
Surrey, BC
11.2020 - 05.2023
- Advised clients on product selection, enhancing satisfaction and retention.
- Developed tailored solutions based on client needs, driving engagement and loyalty.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Collaborated with team members to design and implement innovative client service strategies, leading to increased referrals.
- Processed cash deposits and withdrawals, ensuring accuracy in transactions.
- Balanced cash drawer and vault daily resolved discrepancies to provide accurate data regarding cash flow.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
Customer Service Representative
CIBC
06.2014 - 03.2018
- Process standard teller transactions for customers, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Balances out branch to standard cash limit, prepares cash shipments.
- Met or exceeded revenue objectives by promoting products to customers during service, account and sales follow-up calls.
- Oversaw and guided team to handle customer call escalations, training and mentoring new employees on customer service and order processing.
Casino Dealer
HARD ROCK CASINO
02.2009 - 06.2014
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Assisted customers with account updates, new service additions and promotional offers.
- Exchanging customer cash and promotional vouchers for equivalent value chips.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provides prompt, friendly and courteous service to all guest in a confidential manner.
Key Holder/Sales Associate
PEGABO ( ALDO GROUP INC.)
03.2006 - 07.2008
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education
High School Diploma -
GRADUATED WITH FULL CREDITS
NORTH SURREY SECONDARYSkills
- Strong written and interpersonal skills
- Exceptionally organized and able to plan for project/meeting by reviewing outlined goals to establish and set priorities for tasks, and work diligently to meet tight deadlines
- Effective at building and sustaining relationships with clients by providing exceptional customer service
- Ability to work in a multi-tasking environment where a high attention to balance cash, credits and other monetary transactions
- Skillful at collaborating, sharing, prioritizing resolving conflict, culture building, multitasking and motivating others
- Possesses the ability to lead a team while being a team player
- Able to operate office software applications including Outlook, Microsoft Word, Excel and Windows
- Ability to identify what is required in challenging situations and produce a feasible solution
Timeline
Client Advisor
RBC Royal Bank
11.2020 - 05.2023
Customer Service Representative
CIBC
06.2014 - 03.2018
Casino Dealer
HARD ROCK CASINO
02.2009 - 06.2014
Key Holder/Sales Associate
PEGABO ( ALDO GROUP INC.)
03.2006 - 07.2008
High School Diploma -
GRADUATED WITH FULL CREDITS