Janie Champlin Sellers
Hanford,CA
Overview
15
15
years of professional experience
Work History
Instructional Aide
Kit Carson Elementary School
Hanford, CA
08.2006 - 06.2011
- Supported individual student needs through one-on-one guidance and encouragement.
- Maintained a safe and organized learning environment for students.
- Helped prepare instructional materials, ensuring accessibility for all learners.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Front Desk Receptionist
Brent Madill, O.D.
Hanford, CA
03.1998 - 04.2000
- Managed front desk operations, ensuring seamless patient check-in.
- Responded to inquiries via phone, providing accurate information promptly.
- Maintained organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Ensured quality patient care by assisting optometrist with pre-testing and diagnostic testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
William Morgan D.C.
Hanford, CA
11.1996 - 05.1997
- Managed patient appointments and scheduling to optimize office workflow.
- Supported chiropractic procedures by preparing treatment rooms and maintaining equipment hygiene standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted chiropractors with efficient patient flow, ensuring timely care for all patients.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
High School Diploma -
Hanford High
Hanford, CA06.1994
Timeline
Instructional Aide
Kit Carson Elementary School
08.2006 - 06.2011
Front Desk Receptionist
Brent Madill, O.D.
03.1998 - 04.2000
Front Desk Receptionist
William Morgan D.C.
11.1996 - 05.1997
High School Diploma -
Hanford High