Janice Wong
Assistant Manager
Unionville,Ontario
Summary
Performance-oriented assistant manager focused on delivering exceptional business results across sales and operations. Manages customer service, promotions and training with practiced efficiency and attention to detail. Coordinates schedules and assignments to keep teams on-task to handle store requirements. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Store Manager
Sam's Congee Delight
Markham, ON
08.2018 - Current
- Processed payroll and benefits deductions accurately and timely into payroll system
- Filed payroll processing documentation in appropriate employee files or payroll folders
- Managed bi-weekly payroll for over 18 employees
- Tracked employee time and attendance for accurate payroll
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Processed orders and payments using POS system terminals and registers
- Handled guest needs with upbeat attitude and attention to detail
- Kept cash drawer balanced and verified orders
- Delivered genuine hospitality and greeted customers upon arrival
- Advised guests on menu choices, accommodated requests and noted preferences
- Addressed issues promptly, relaying complaints directly to management
- Satisfied customers with fast, friendly food service
- Managed orders and payments with POS system
- Trained staff in customer service, merchandising and security monitoring
- Oversaw expenses, deposits and receipts to support recordkeeping
- Ensured all cash handling procedures were followed accurately by team members
- Trained new employees on store policies, procedures, and product knowledge
- Performed opening and closing duties as needed, ensuring security of store premises.
Seasonal Sales Associate
Lush Cosmetics
Markham, ON
10.2017 - 12.2017
- Created memorable customer experiences by offering personalized sales support
- Assisted customers with sales and service needs
- Answered customers' questions about products, prices and availability
- Informed customers of promotions and special offers to increase sales.
- Used open-ended questions to assist customers with questions about products
- Engaged in friendly conversation with customer to better uncover individual needs
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
Bachelor of Arts - Gender & Women's Studies
York University
Toronto, ON 09.2019 - Current
High School -
Markville Secondary School
Markham, ON 09.2010 - 2014.05
Skills
POS
undefinedTimeline
Bachelor of Arts - Gender & Women's Studies
York University
09.2019 - Current
Assistant Store Manager
Sam's Congee Delight
08.2018 - Current
Seasonal Sales Associate
Lush Cosmetics
10.2017 - 12.2017
High School -
Markville Secondary School
09.2010 - 2014.05
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