Jaymi Northrup
San Jose
Summary
Dynamic ASM known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Dedicated to achieving high level of customer service and cash handling accuracy. Expertise in merchandising, stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis. Reliable and quick paced. Proponent of team based sales effort.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Rotten Robbie
San Jose, CA
09.2023 - Current
- Cash handling
- Customer service
- Place and submit store order
- Cost accounting
- Conduct interviews
- Give corrective action when necessary
- Stock lotto machine
- Inventory
- Balance out tills
- Train new associates
- Stocking, cleaning and disinfecting restrooms
Head Cashier
The Home Depot
Seaside, CA
11.2021 - 03.2023
- Overseeing team of cashiers and their overall functions
- Addressing employee and customer complaints or requests
- Ensuring all registers have the correct amount of cash at all times
- Authorizing large price adjustments made by cashiers
Cashier
Lucky California
Salinas, CA
10.2016 - 11.2021
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Observed all deadlines, enabling timely completion of tasks
- Processed payments and in some cases payments worth over $1,200, verifying cards and giving change for cash payments
Front Desk Receptionist Volunteer
Interim Inc.
Salinas, CA
09.2015 - 10.2016
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed phone inquiries, providing accurate information and directing calls efficiently.
- Scheduled appointments and maintained organized calendar for staff members.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
Store Manager
SALLYS BEATY SUPPLY
Redwood City, CA
02.2008 - 01.2013
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Resolved customer problems by investigating issues, answering questions and building a rapport
- Monitoring supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Prioritized sanitation, safety and health standard in work areas to meet OSHA requirements
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
- Performed resets using Plano grams/Plano guides
- Oversaw POS operations and cash management to reduce errors
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
Education
High school diploma -
Seaside High School
Seaside, CA06.2004
Skills
- Cash handling
- Sales
- Great organizational skills
- Customer satisfaction
- Team collaboration
- Store Management Experience
- Professional and mature
- Administrative tasks
- Data entry
- Schedule and calendar management
- Fast learner
- POS
- Loss Prevention
- Merchandising
- Succession planning
Certification
- Food handler card October 2023 to October 2026
Timeline
Assistant Store Manager
Rotten Robbie
09.2023 - Current
Head Cashier
The Home Depot
11.2021 - 03.2023
Cashier
Lucky California
10.2016 - 11.2021
Front Desk Receptionist Volunteer
Interim Inc.
09.2015 - 10.2016
Store Manager
SALLYS BEATY SUPPLY
02.2008 - 01.2013
High school diploma -
Seaside High School