Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janice Trejos

Bakersfield

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

8
8
years of professional experience

Work History

Receptionist

Clinica Sierra Vista
12.2024 - Current
  • Scheduled patient appointments using electronic health record (EHR) systems, optimizing daily operations.
  • Managed multi-line phone system, directing calls to appropriate staff and ensuring timely communication.
  • Coordinated front desk activities, enhancing workflow efficiency and improving patient experience.
  • Implemented process improvements to reduce wait times, contributing to increased patient satisfaction ratings.
  • Developed and maintained relationships with patients, addressing inquiries and concerns with professionalism.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Receptionist

Riverwalk Pediatrics
12.2019 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed patient scheduling, optimizing appointment flow and reducing wait times.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within the practice.
  • Participated in ongoing professional development opportunities relevant to the role of Lead Medical Receptionist.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
  • Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Lead Receptionist

Clinica Sierra Vista
03.2018 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Prepared documentation and reports for office meetings, distribution and filing.
  • Oversaw daily front desk operations, ensuring efficient patient flow and optimal service delivery.
  • Mentored and trained new reception staff on protocols and customer service excellence.
  • Collaborated with medical staff to facilitate communication between departments and enhance patient care.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

High School Diploma -

Ridgeview High School
Bakersfield, CA
06.2016

Esthetician License - Esthetician

Milan Institute
Bakersfield, CA
11-2024

Skills

  • Staff Management
  • Time Management
  • Document Control
  • Meeting Preparation
  • Telephone Skills
  • Multi-Line Telephone Systems
  • Information Protection
  • Performance Improvement
  • Reminder Calls
  • Office Administration
  • Organization skills
  • Visitor Check-In
  • Bank Deposits
  • Appointment scheduling
  • Multitasking and prioritization
  • Positive and professional
  • Customer service
  • Team collaboration
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Clinica Sierra Vista
12.2024 - Current

Receptionist

Riverwalk Pediatrics
12.2019 - 04.2024

Lead Receptionist

Clinica Sierra Vista
03.2018 - 11.2019

High School Diploma -

Ridgeview High School

Esthetician License - Esthetician

Milan Institute

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Janice Trejos