Yoana Gutierrez Fajardo
Delano
Summary
Dynamic Referral Coordinator with extensive experience at Clinica Sierra Vista, adept at streamlining patient referral processes and enhancing communication. Proficient in insurance verification and electronic patient charts, I excel in delivering exceptional customer service while ensuring compliance with privacy regulations. Committed to improving operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Clinica Sierra Vista
06.2025 - Current
- Communicated effectively with patients regarding referral processes and appointment details.
- Collaborated with healthcare team members to streamline referral workflows and improve efficiency.
- Supported data entry tasks, ensuring accuracy in tracking referral outcomes.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate and up-to-date patient records in electronic health systems.
Referral Coordinator
Sierra Pacific Arthritis
01.2024 - 10.2024
- Assisted with scheduling patient referrals to specialists and healthcare providers.
- Addressed patient inquiries about insurance coverage related to specialist visits.
- Learned compliance regulations related to patient privacy and referral management.
- Adapted quickly to new software tools for managing referrals and appointments efficiently.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Receptionist
Alta Vista Cold Storage
06.2021 - 11.2023
- Greeted visitors and directed them to appropriate personnel, enhancing customer experience.
- Managed multi-line phone system, efficiently routing calls to departments.
- Scheduled appointments and maintained calendars for staff, improving organizational efficiency.
- Assisted with administrative tasks, including filing and data entry, ensuring accuracy and completeness.
Education
High School Diploma -
Delano Hight School
Delano06-2011
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Electronic patient charts
- Epic web us
Timeline
Referral Coordinator
Clinica Sierra Vista
06.2025 - Current
Referral Coordinator
Sierra Pacific Arthritis
01.2024 - 10.2024
Receptionist
Alta Vista Cold Storage
06.2021 - 11.2023
High School Diploma -
Delano Hight School
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