Janice Gool
Thornhill,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Freedom Mobile
Toronto, ON
09.2017 - Current
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
Stock Assistant
JD Sports
Toronto, ON
06.2022 - 03.2023
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Streamlined order fulfillment process with accurate picking, packing, and shipping of customer orders.
- Supported sales team by ensuring timely availability of products on store shelves and display areas.
Key Holder
Freedom Mobile
Thornhill, ON
03.2017 - 09.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Manager in Training
Champs Sports
Toronto, ON
11.2015 - 03.2017
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
Sales Associate
Champs Sports
Toronto, ON
02.2014 - 11.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Sporting Life
Toronto, ON
09.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Seasonal Sales Worker
Zumiez
Toronto, ON
07.2013 - 01.2014
- Enhanced store reputation by providing exceptional customer service and resolving issues promptly.
- Regularly monitored inventory levels to ensure stock availability while minimizing overstock situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
S.W.A.C CERTIFICATE -
George Brown College - Progress Campus
Scarborough, ON01.2013
ONTARIO SECONDARY SCHOOL DIPLOMA -
St. Elizabeth Catholic High School
Thornhill, ON06.2012
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Operations Management
- Cash Handling
- Teamwork and Collaboration
- Complex Problem-Solving
- Conflict Resolution
Certification
- Smart Serve Certificate
- First Aid Certificate
Languages
English
Tagalog (Filipino)
Additional Information
- Smart Serve Certified
- First AID Certified
Timeline
Stock Assistant
JD Sports
06.2022 - 03.2023
Team Lead
Freedom Mobile
09.2017 - Current
Key Holder
Freedom Mobile
03.2017 - 09.2017
Manager in Training
Champs Sports
11.2015 - 03.2017
Sales Associate
Sporting Life
09.2014 - 02.2015
Sales Associate
Champs Sports
02.2014 - 11.2014
Seasonal Sales Worker
Zumiez
07.2013 - 01.2014
S.W.A.C CERTIFICATE -
George Brown College - Progress Campus
ONTARIO SECONDARY SCHOOL DIPLOMA -
St. Elizabeth Catholic High School