Janice Gool
Thornhill
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Telus Mobility
11.2024 - Current
- Built relationships with customers to encourage repeat business.
- Advised clients on appropriate telecommunication packages based on their individual needs which resulted in higher satisfaction rates.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prepared pricing agreements and contracts to close sales.
Waxer
Kaia Beauty Hub
08.2024 - Current
- Sanitize waxing station before and after client session
- Replenishment of supplies if inventory is low
- Consulting with client about procedures
Team Lead
Freedom Mobile
09.2017 - 07.2024
- Conducting regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Evaluated customer needs and feedback to drive product and service improvements
Stock Associate
JD Sports
06.2022 - 03.2023
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules
- Maintained a clean and safe working environment by adhering to company health and safety standards in the stock room
- Streamlined order fulfillment process with accurate picking, packing, and shipping of customer orders
- Supported sales team by ensuring timely availability of products on store shelves and display areas
Key holder
Freedom Mobile
03.2017 - 09.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
- Supported store operations during peak hours, effectively managing long queues and high volumes of customer service
Sales Associate
Champs Sports
03.2017 - 09.2017
- Handled cash transaction efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed
Manager-in-training
Champs Sports
11.2015 - 03.2017
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction
Sales Associate
Sporting Life
09.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Solved customer challenges by offering relevant products and services
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
Sales Associate
Zumiez
07.2013 - 01.2014
- Enhanced store reputation by providing exceptional customer service and resolving issues promptly
- Regularly monitored inventory levels to ensure stock availability while minimizing overstock situations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
S.W.A.C CERTIFICATE - GED
George Brown College - Progress Campus
01.2013
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Operations Management
- Cash Handling
- Communication
- Leadership
- Team work and collaboration
- Complex Problem-Solving
Certification
SMART SERVE certificate
Languages
English
Native or Bilingual
Filipino
Professional Working
Timeline
Sales Associate
Telus Mobility
11.2024 - Current
Waxer
Kaia Beauty Hub
08.2024 - Current
Stock Associate
JD Sports
06.2022 - 03.2023
Team Lead
Freedom Mobile
09.2017 - 07.2024
Key holder
Freedom Mobile
03.2017 - 09.2017
Sales Associate
Champs Sports
03.2017 - 09.2017
Manager-in-training
Champs Sports
11.2015 - 03.2017
Sales Associate
Sporting Life
09.2014 - 02.2015
Sales Associate
Zumiez
07.2013 - 01.2014
S.W.A.C CERTIFICATE - GED
George Brown College - Progress Campus
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