Janet Roberts
Toronto,ON
Summary
Highly motivated and detail-oriented retail professional with a proven track record of delivering outstanding customer service, adeptly handling cash transactions, and effectively resolving inquiries. Skilled in utilizing various POS systems, scanners, and cash registers. Demonstrates strong problem-solving abilities to manage customer interactions efficiently and accurately.
Overview
3
3
years of professional experience
Work History
Sales Associate
Grafton Apparel Ltd
02.2024 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
CASHEIR
SHOPRITE
07.2021 - 12.2021
- Proficiently managed cash register operations, processing 250+ transactions daily
- Maintained a clean checkout area to facilitate customer flow
- Addressed customer complaints, offering suitable solutions and alternatives
- Collaborated with the team to consistently meet or exceed daily sales targets.
Customer Service Representative
United bank for Africa
11.2020 - 12.2021
- Demonstrated strong teamwork and collaboration skills in a fast-paced environment
- Provided exceptional customer service by promptly processing customer orders, addressing concerns, and maintaining a positive rapport
- Participated actively in team meetings and training sessions to stay informed about product updates and changes
- Tracked and updated customer service cases, enhancing customer satisfaction through accurate information and timely responses
- Fostered positive customer connections, leading to higher retention rates and positive feedback.
Education
Post-Graduate - Entrepreneurial Enterprise Business Management
Humber College
Toronto, ON08.2024
Bachelor of Science (B.S.) - Mass Communication
Kwara State University
06.2016
Skills
- Point of Sale (POS) Systems
- Cash Handling
- Merchandise Display
- Inventory Management
- Product Knowledge
- Sales Techniques
- Customer Service
- Communication
- Problem Solving
- Team Collaboration
- Adaptability
- Detail Orientation
- Creative, Analytical, and strategic thinking
- Oral and Written communication
- Multi-tasking
Personal Information
Title: Retail Sales Professional
Languages
English
Native or Bilingual
Timeline
Sales Associate
Grafton Apparel Ltd
02.2024 - Current
CASHEIR
SHOPRITE
07.2021 - 12.2021
Customer Service Representative
United bank for Africa
11.2020 - 12.2021
Post-Graduate - Entrepreneurial Enterprise Business Management
Humber College
Bachelor of Science (B.S.) - Mass Communication
Kwara State University
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