ISABELLE MASHENGELE
Calgary
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
16
16
years of professional experience
Work History
Sales Associate
WINS (Women in Need Society)
12.2023 - 10.2025
- Greeted and assisted customers, ensuring a welcoming in-store experience.
- Achieved high customer satisfaction by delivering exceptional sales service.
- Managed and maintained merchandise presentation, including sorting, tagging, and restocking.
- Resolved customer complaints promptly to maintain client satisfaction.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Cultivated a collaborative team environment through effective communication.
Post Office Clerk
Pharmasave
07.2022 - 05.2023
- Provided exceptional customer service with an emphasis on ensuring customer satisfaction.
- Efficiently handled, stamped, and organized incoming and outgoing mail.
- Calculated customer charges based on service specifications and processed payments accurately.
- Processed packages and affixed proper pricing and destination labels.
- Provided valuable assistance to customers, including retrieving and forwarding packages awaiting retrieval from the Post Office.
- Meticulously sorted both incoming and outgoing mail for effective processing.
- Managed customer inquiries with professionalism, enhancing overall service quality.
Sales Associate
Homesense
09.2021 - 07.2022
- Welcomed customers with a warm and friendly demeanor, consistently delivering exceptional customer service while attentively addressing their specific needs.
- Demonstrated a resilient and positive attitude when addressing customer concerns and efficiently processing returns.
- Collaborated with team members as needed to facilitate seamless cash register operations.
- Contributed to the store's visual appeal and ongoing sales efforts by skillfully organizing shelves and product displays.
- Played an integral role in inventory management, encompassing product labeling, merchandise unloading, and overall store cleanliness maintenance.
Supervisor and Cashier
Tower Cleaners
10.2014 - 03.2020
- Exemplified outstanding customer service by actively resolving, delegating to cultivate customer satisfaction and long-term loyalty.
- Skillfully resolved cash register concerns and managed point-of-sale (POS) operations with a keen eye for detail, ensuring accuracy and timely verified cash transactions.
- Oversaw store operations, consistently meeting and exceeding performance expectations.
- Provided comprehensive training and daily oversight to a team of employees at varying levels.
- Drove operational efficiency and employee development by mentoring two employees, and overseeing effective staffing schedules.
Cashier (Part-Time)
Superstore
04.2011 - 11.2012
- Provided exceptional customer service with a focus on ensuring customer satisfaction through efficient transactions and upholding a clean workspace.
- Proficiently handled various forms of payment, including checks and credit cards, at the cash counter.
- Demonstrated composure and professionalism when assisting demanding customers in a high-speed setting.
- Consistently adhered to company policies and gained the trust of management, exhibiting the ability to make sound decisions independently.
Cashier/Supervisor
Buck or Two
08.2009 - 11.2011
- Delivered outstanding customer service through prompt and friendly assistance while ensuring accurate transaction processing.
- Fostered a positive and inclusive team atmosphere by actively engaging with colleagues.
- Adhered to managerial directives for merchandising stock, diligently maintaining daily recovery efforts, and ensuring store organization for enhanced product accessibility.
Education
Dental Business Administration Certificate -
Bow Valley College
Calgary01.2012
High School Diploma - undefined
St. Thomas Adult Learning Centre
St. Catharines01.2009
Marketing Diploma - undefined
Speciss College
Harare01.2007
Skills
- Client support
- Retail sales expertise
- Effective team engagement
- Leadership/Problem Solving
- Listening skills
- Store opening and closing
- Time management
- Dry Cleaning Services
- Strong organizational skills
- Point of Sale (POS) Systems
- Inventory Management
LANGUAGES
English
Timeline
Sales Associate
WINS (Women in Need Society)
12.2023 - 10.2025
Post Office Clerk
Pharmasave
07.2022 - 05.2023
Sales Associate
Homesense
09.2021 - 07.2022
Supervisor and Cashier
Tower Cleaners
10.2014 - 03.2020
Cashier (Part-Time)
Superstore
04.2011 - 11.2012
Cashier/Supervisor
Buck or Two
08.2009 - 11.2011
High School Diploma - undefined
St. Thomas Adult Learning Centre
Marketing Diploma - undefined
Speciss College
Dental Business Administration Certificate -
Bow Valley College