Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janet Lam

Kwun Tong,Kowloon

Summary

Professional with strong foundation in community engagement and support. Skilled in fostering relationships, coordinating events, and providing exceptional service. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication, problem-solving, and organizational skills.

Overview

12
12
years of professional experience

Work History

Community Associate

IWG (Hong Kong & Canada)
06.2022 - Current
  • Answering telephone enquiries and email handling
  • Handling sales to increase sales and revenue.
  • Building relationships with existing clients to ensure customer satisfaction and retention.
  • Handling problems and finding ways to solve them

Front Office Supervisor

Best Western Hotel Causeway, Hong Kong
10.2019 - Current
  • Handle guest complaint
  • Room assignment for reservation
  • Maintain operation smoothly
  • Staff’s roster arrangement

Receptionist

Royal Garden Hotel (London)
07.2018 - 03.2019
  • Responsible for greeting and front desk duties
  • Building good relationship with guests
  • Sell room for upgrade

Receptionist

The Courthouse Hotel (London)
10.2017 - 07.2018
  • Responsible for room reservation and restaurant reservation
  • Reply Guest email enquiry.
  • Operator Duties

Guest Service Officer

Hotel Pravo Hong Kong
10.2016 - 09.2017
  • Responsible for reservation and housekeeping duties
  • Handle guests complain

Guest Service Officer

Pentahotels Hong Kong Kowloon
05.2015 - 06.2016
  • Responsible for greeting and front desk duties
  • Handle all arrival and departure records, bookings and registration.

Front Desk Clerk

L hotel Nina et Convention Centre
03.2014 - 04.2015
  • Provide frontline services at reception counter and maintain a good relationship with guests.
  • Assist in handling incoming phone calls and queries for visitors and guests.

Passenger Service Agent

Jardine Aviation Services
07.2013 - 01.2014
  • Providing passenger services at check-in counter, flight information desk, arrival / transit hall and boarding gate
  • Conducting travel document checking, seat assignment, data entry, queue management and excess baggage collection

Education

Bachelor of Science (Hons) - International Tourism and Hospitality Management

University of Sunderland
Hong Kong
07-2022

Higher Diploma - International Hospitality Management

IVE (Haking Wong)
09.2013

Hospitality Diploma - undefined

IVE (Haking Wong)
09.2010

Secondary School - undefined

Chan Shui Kui Memorial School
09.2009

Skills

  • Languages: Cantonese (Native); Mandarin (Fluent); English (Fluent)

  • OS: Microsoft Office; Hotel PMS(Opera); Hotel PMS(Epitome);

  • Interest: Travel; Reading books; Socializing with people; Music

  • Personality: People-oriented; Patient; Motivated; Optimistic; Responsible

  • Teamwork and collaboration

  • Problem-Solving

  • Time management

  • Multitasking

  • Reliability

  • Effective Communication

  • Community Relations

  • Front Desk Operations

  • Administrative Tasks

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Community Associate

IWG (Hong Kong & Canada)
06.2022 - Current

Front Office Supervisor

Best Western Hotel Causeway, Hong Kong
10.2019 - Current

Receptionist

Royal Garden Hotel (London)
07.2018 - 03.2019

Receptionist

The Courthouse Hotel (London)
10.2017 - 07.2018

Guest Service Officer

Hotel Pravo Hong Kong
10.2016 - 09.2017

Guest Service Officer

Pentahotels Hong Kong Kowloon
05.2015 - 06.2016

Front Desk Clerk

L hotel Nina et Convention Centre
03.2014 - 04.2015

Passenger Service Agent

Jardine Aviation Services
07.2013 - 01.2014

Higher Diploma - International Hospitality Management

IVE (Haking Wong)

Hospitality Diploma - undefined

IVE (Haking Wong)

Secondary School - undefined

Chan Shui Kui Memorial School

Bachelor of Science (Hons) - International Tourism and Hospitality Management

University of Sunderland

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Janet Lam