Janessa Thordarson
Kelowna,BC
Summary
Experienced human services professional with over ten years experience supporting individuals with complex needs across residential and community settings. In a program coordination role with approaching three years of supervisory experience. Brings a steady, relational leadership style grounded in dignity, integrity, and respect for each person’s experience. Known for maintaining program stability, supporting team cohesion, and contributing to consistent, goal-oriented care
Overview
13
13
years of professional experience
7
7
Certifications
Work History
Program Coordinator
arc Programs
Kelowna, BC
06.2023 - Current
- Manage day-to-day operations of the home, coordinating staff scheduling and ensuring smooth program flow
- Provide consistent leadership and support to the staff team in implementing care plans and behavioural strategies using a trauma-informed and person-centered approach
- Oversee and guide client case management, supporting staff in effective practices aligned with agency standards and CARF guidelines
- Provide support that is responsive to each youth’s needs, preferences, and abilities, allowing for flexibility while maintaining clear and consistent boundaries
- Coordinate services, daily routines, and community involvement to support each youth’s stability, growth, and individual goals
- Collaborate with internal teams, external professionals, and key stakeholders to ensure consistent and effective support for each youth
- Facilitate client intake, transition, and discharge planning, supporting successful transitions for family reunification and appropriate placements
- Support staff through crisis situations by offering guidance, debriefing, and helping maintain safety within the home
- Promote inclusive and culturally responsive practice, ensuring each youth is approached with respect for their identity, background, and individual experience
- Foster psychological safety within the staff team, creating a collaborative environment across both homes
Specialized Care Youth Worker
arc Programs
Kelowna, BC
09.2021 - 04.2023
- Provided physical care and emotional support to youth, fostering a safe, consistent, and therapeutic environment
- Contributed to maintaining the overall structure and atmosphere of the home, including daily routines and meal preparation
- Collaborated with the staff team to implement and facilitate activities tailored to each youth’s needs, interests, and goals
- Supported youth in developing healthy routines, life skills, and improved self-regulation
Personal Support Worker
Private
Kelowna, BC
10.2013 - 08.2021
- Provided personal care, supporting clients with daily living activities while maintaining dignity and respect
- Monitored vital signs, documented changes, and responded appropriately to any concerning or irregular findings
- Assisted with transportation to medical and personal appointments, ensuring safety and continuity of care
- Delivered specialized care including ventilation support, tracheostomy care, and respiratory therapy exercises
- Supported physical health through range of motion exercises to maintain mobility and strength
- Performed safe lifts and transfers using proper body mechanics and medical equipment to ensure client and staff safety.
Community Support Worker
It's All About You Quality Of Life Services
Kelowna, BC
08.2017 - 11.2020
- Supported individuals in developing life skills based on their unique needs, abilities, and goals
- Promoted healthy lifestyles and community inclusion through social engagement and daily activities
- Developed and maintained supportive relationships with clients and their families.
- Maintained accurate records of client progress, services provided, and any issues encountered.
Education
Diploma - Human Service Work
Okanagan College
06-2012
High School Diploma -
Rutland Senior Secondary School
06-2010
Skills
- Relationship building
- Clear and effective communication
- Crisis management and decision-making
- Trauma-informed practice
- Culturally responsive practice
- Staff mentorship
- Case management
- Strong organizational skills
- Proactive problem-solving
- Reflective practice
Practicum Placements
- Okanagan Halfway House Society, Kelowna B.C, 240 Hours
- School District #23, Kelowna B.C, 240 Hours
Certification
MANDT 11/2025
Timeline
Program Coordinator
arc Programs
06.2023 - Current
Specialized Care Youth Worker
arc Programs
09.2021 - 04.2023
Community Support Worker
It's All About You Quality Of Life Services
08.2017 - 11.2020
Personal Support Worker
Private
10.2013 - 08.2021
Diploma - Human Service Work
Okanagan College
High School Diploma -
Rutland Senior Secondary School