Jancee Walburger
Lacombe,AB
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of administrative practices and relationship building.
Overview
17
17
years of professional experience
Work History
Client Advisor
RBC
Red Deer, AB
05.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Processed transactions quickly and accurately in accordance with established procedures.
- Ensured compliance with data protection regulations when handling customer information.
- Provided accurate, valid, and complete information to clients.
Pharmacy Care Concierge/Retail Pharmacy Assistant
Shopper’s Drug Mart
Lacombe, AB
01.2022 - 05.2024
- Maintained appointment scheduler, patient records, prescriptions, pharmacy assistant, orchestrated communication between patients and pharmacy team, as well as maintaining the reception area traffic.
- Organized and maintained patient profiles in the computer system.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
Sub-Contractor
Lacombe Dental Clinic
Lacombe, AB
01.2008 - 01.2023
- Clean and sanitize various surfaces using high grade approved chemicals to prevent bacteria and viruses.
- Maintain building interior with routine deep cleaning of high traffic areas.
- Accountable for building keys, master keys, and security codes.
- Stock and maintain cleaning supply, toiletries and other hygiene products throughout the facility to meet expected demands.
- Performed janitorial duties including sweeping, mopping floors, washing windows and walls as needed.
Records Information Management Analyst
AFSC
Lacombe, AB
05.2012 - 05.2021
- Facilitated effective communication training and development coaching, as Team Lead. Created policies, procedures, and training documents.
- Verified Images, scanned, saved, and organized records/documents in hard copy and digital records, developed and maintained retention schedules following records management regulations, best practices and legal accountability.
- Ensured compliance with applicable laws regarding storage and use of customer personal information and best records management policies and regulations.
Education
Public Health Intro Certificate - Health Care Management
BYU-Idaho
online04-2022
Supervisory Development Certificate -
University of Edmonton
01.2016
RIM Honors Certificate, Level 3 -
University Of Toronto
01.2016
Nail Technician Certification -
A Nail Above the Rest
Lacombe, AB01.2010
Honors Diploma - Administrative Assistant
Henderson College of Business
Lethbridge, AB01.1994
High School Diploma -
Carston High School
01.1990
Skills
- Customer service excellence
- Relationship management
- Collaboration skills
- Motivation and accountability
- Attention to detail
- Enthusiasm and optimism
- Empathy and understanding
- Communication proficiency
- Conflict resolution strategies
References
- Todd Law, Pharmacist, 587.876.7273
- Justin McMurray, Dentist, 587.988.3103
- Judy Pratt, Supervisor, Business Services AFSC, 403.782.8417
- Kelly Lowry, Former Owner and Office Manager, Lacombe Dental Clinic, 403.302.0415
Volunteer Experience
- Service Coordinator, Central Alberta churches, 4 years
- Meals on Wheels delivery, for the elderly, 2004-Present
- Chairperson, School Councils, 1995-2020
- Homestay Coordinator, Wolf Creek Public Schools, 2022
- Homestay Coordinator, Southeast Kootenay School District, 2011-2012
- School Board Trustee, Wolf Creek School District, 2010-2011
- Volunteer, Habitat for Humanity Red Deer, 2017-2018, 500+
- Child/Youth/Adult faith-based Volunteer/Leader, 30+ years non-consecutively
- Community Specialist, JUST SERVE volunteer program, 2021-Present
- Occasional Respite Care/Relief, for special needs young man with William’s Syndrome, 10+ years
Affiliations
- camping, beginner pickleball, yard work, pottery, reading, event planning
- St. John's Standard First Aid + CPR, July 2024
Timeline
Client Advisor
RBC
05.2024 - Current
Pharmacy Care Concierge/Retail Pharmacy Assistant
Shopper’s Drug Mart
01.2022 - 05.2024
Records Information Management Analyst
AFSC
05.2012 - 05.2021
Sub-Contractor
Lacombe Dental Clinic
01.2008 - 01.2023
Public Health Intro Certificate - Health Care Management
BYU-Idaho
Supervisory Development Certificate -
University of Edmonton
RIM Honors Certificate, Level 3 -
University Of Toronto
Nail Technician Certification -
A Nail Above the Rest
Honors Diploma - Administrative Assistant
Henderson College of Business
High School Diploma -
Carston High School
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