Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sahar Malekmohammadi

Toronto,ON

Summary

Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Flexible Client Advisor with experience efficiently resolving issues for banking clients and providing operations support. Talented at selling various banking products and services with excellent understanding of basic bank transactions. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Client Advisor

Fendi
12.2022 - 09.2023
  • Informed and suggested new banking products to customers.
  • Assisted customers in depositing and withdrawing cash.
  • Assessed client's viability for financial services and facilitated closings and referrals.
  • Completed daily logs, tracked data and managed clients' book of business.
  • Opened new accounts according to laid down rules and guidelines.
  • Managed customer requests while mitigating potential risk to bank.

Event Coordinator

Samsung
11.2022 - 12.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Consulted with customers to determine objectives and requirements for events.

Sales and Customer Support Manager

One Sell Trading
02.2021 - 12.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Implemented systems and procedures to increase sales.

Senior Cabin Crew Member

Qatar Airways
04.2018 - 12.2020
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Cabin Crew Member

Qatar Airways
10.2012 - 04.2018
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Checked personnel for proper uniforms and safety equipment.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.

Ticketing & Tour Guide Agent

Arshian Salar
09.2009 - 09.2011
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 30 people on scheduled tours.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.

Education

Bachelor of Science - Business Management

Islamic Azad University
Shiraz, Iran
06.2010

Skills

  • Customer Service Excellence
  • Sales and Marketing
  • Team Leadership and Supervision
  • Event Coordination and Promotion
  • First Aid and Safety Procedures
  • Relationship Management
  • Information Collection
  • Customer Consultations
  • Consultative Sales
  • Customer Engagement

Accomplishments

  • Top Sales Promoter -Client Retention-Team Collaboration-Inventory Management-Problem Resolution
  • Samsung, Doha, Qatar
  • Event Coordinator and Promoter
  • November 2022 – December 2022
  • Responsibilities-Promotional Campaigns -Customer Engagement-Event Logistic
  • Achievements:-Successful Product Lunches -Increase Event Attendance -Customer Feedback and Stratification-Team Leadership
  • One Sell Trading (E-Commerce), Doha, Qatar
  • Sales and Customer Service Manager February 2021 – December 2022 Responsibilities:-Customer Support-Sales Team Management-Client Acquisition-Customer Relationship Management
  • Achievements:-Sales Growth -Team Performance-Customer Satisfaction-Customer Feedbacks-Process & Efficiency
  • Qatar Airways, Doha, Qatar
  • Cabin Senior/Supervisor
  • April 2018 – December 2020 Responsibilities:-Cabin Crew Leadership-Safety & Emergency Response-Passenger Service-Conflict Resolution-Crew Performance
  • Achievement:-Safety Excellence-Customer Service Excellence-Efficiency & Cost Savings-Crew Development
  • Qatar Airways, Doha, Qatar
  • Cabin Crew (Economy and Business Class)
  • October 2012 – April 2018 Responsibilities:-Inflight Safety & Emergency Response-Customer Service-Cabin & Equipment Maintenance-Passenger Care & Comfort
  • Achievement:-Language & Cultural Sensitivity-Passenger Loyalty Program-Emergency Preparedness & Training-On-Time Departures-Service Innovations
  • Arshian Salar, Shiraz, Iran
  • Ticketing and Tour Guide
  • September 2009 – September 2011 Responsibilities: -Ticket Sales & Reservation-Customer Service-Record Keeping-Tour Planning-Guided Tours
  • Achievements:-Increased Sales Revenue -Efficient Record Keeping-High Cust9omer Satisfaction-Cultural & Historical Insights

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Client Advisor

Fendi
12.2022 - 09.2023

Event Coordinator

Samsung
11.2022 - 12.2022

Sales and Customer Support Manager

One Sell Trading
02.2021 - 12.2022

Senior Cabin Crew Member

Qatar Airways
04.2018 - 12.2020

Cabin Crew Member

Qatar Airways
10.2012 - 04.2018

Ticketing & Tour Guide Agent

Arshian Salar
09.2009 - 09.2011

Bachelor of Science - Business Management

Islamic Azad University

Similar Profiles

CREATE PROFILE
Sahar Malekmohammadi