Janani Babu
Victoria,BC
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Earls Kitchen + Bar
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Deli Clerk
Thrifty Foods
05.2022 - 05.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared salads, soups and sandwiches for customers.
- Accurately operated cash register to process customer payments.
Customer Service Cashier
Save On Foods
09.2021 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Proofreader
Venture Infosys
05.2019 - 05.2021
- Researched content and grammatical issues to check accuracy of information.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
- Reviewed and edited documents for accuracy of language and style.
Education
Associate of Science - Biology
Camosun College
Victoria, BC12.2023
High School Diploma -
Velammal Vidyalaya
Chennai, India03.2020
Skills
- Team Collaboration
- Customer Service
- Problem Solving
- Fast Learner
- Adaptability
- Ability to Multitask
- Attention to Detail
- Communication
- Time Management
- Creativity
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Certification
- First Aid/CPR Certified
- Serve-It Right
Extra-Curricular Activities
- Emergency Room Volunteer at Victoria General Hospital.
- Tutored Economically struggling Children.
Timeline
Host
Earls Kitchen + Bar
05.2023 - Current
Deli Clerk
Thrifty Foods
05.2022 - 05.2023
Customer Service Cashier
Save On Foods
09.2021 - 05.2022
Proofreader
Venture Infosys
05.2019 - 05.2021
Associate of Science - Biology
Camosun College
High School Diploma -
Velammal Vidyalaya
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