Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Janae Justin
Toronto,Ontario
Summary
Overview
10
years of professional experience
Work History
Office Administrative Assistant
02.2012 - 04.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
Access Research Network
Research Assistant
03.2017 - 07.2021
Job overview
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Participated in site monitoring visits, addressing any concerns or discrepancies related to patient enrollment or data collection procedures.
- Monitored safety events during clinical trials by promptly reporting adverse events and implementing corrective action plans as needed.
- Facilitated efficient organization of study-related documents through meticulous record-keeping practices.
TDSB
Support Staff Member
09.2015 - 06.2017
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Created educational materials to convey important information to service recipients.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Established administrative work procedures to track staff's daily tasks.
Education
St Joseph's Morrow ParkToronto, ON
High School Diploma
06-2014
University Overview
Skills
- Verbal Communication
- Scheduling and calendar management
- Customer Engagement
- Office Supply Management
- Payroll
- Human Resources
- Scanning and copying
- Document Preparation
- Scheduling appointments
- File Organization
Languages
English
Full Professional
Timeline
Research Assistant
Access Research Network
03.2017 - 07.2021
Support Staff Member
TDSB
09.2015 - 06.2017
Office Administrative Assistant
02.2012 - 04.2022
St Joseph's Morrow Park
High School Diploma
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