Jana Snow
Vancouver,BC
Summary
Highly motivated and dedicated medical assistant with almost 2 years of experience providing dependable, superior patient care, understanding of the key to a successful practice, team working and fulfilling assigned responsibilities to create a better workflow. I have a clear and comprehensive knowledge of medical administration procedures. Looking to further my skills in a new environment.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
South Hill Family Health Centre
10.2022 - Current
- Scheduling appointments/ arranging specialist consultations
- Engage with all needs through emails
- Taking and calls assisting patients and specialists with any questions or concerns
- Assisting doctors with in office procedures
- Proficient with EMR systems including Oscar/ MYLE and Microsoft Word
- Ability to work well under pressure in a fast-pace environment
- Demonstrates ability to understand and work proactively supporting 15+ physicians to support the needs of stakeholders, primary nurses and patients
- Intake - responsible for billing and charting for new patients we are welcoming into the office.
Triage Clerk
South Hill Family Health Centre
- Assist patients with checking in and time management
- Preparing vaccines for the providers as well as ordering vaccine for the entire office
- Sterilize probes using Midmark meeting all College of Physician's of BC requirement's
- Anticipate patients and physicians needs.
Retail Rental Supervisor
Whistler Blackcomb Vail Resorts
11.2020 - 01.2022
- Meet and greet guest while displaying positive guest service
- Commit to guest satisfaction and assume responsibility for guest care and solving problems
- Answer guest questions by becoming a resort operations and services expert
- Assist other departments as needed, including ticket scanning, ticket sales, activities operations
- Assist with store flow and maintaining a clean environment at a fast pace environment
- Responsible for getting clients suited for the mountain in a timely manner
- Encouraged Employee Training and Development plans.
Store Supervisor
Sunglass Hut
06.2018 - 09.2020
- Cash handling accuracy and credit card transactions
- Assists with store stalking, floor sets, and opening/ closing procedures
- Able to approach and acknowledge everyone
- Provided exceptional customer service to all shoppers by providing recommendations and assisting in product selection.
Manager
McDonald's Restaurant
07.2016 - 05.2018
- Manage tills and balance monies at beginning and end of each shift
- Responsible for ensuring money is deposited properly into bank
- Running my own shift efficiently ensuring everything all team members are involved
- Food preparation for customers in an efficient and clean manner
- Focus on client satisfaction
- Responsible for setting an example of a positive attitude
- Committed to completing all job duties punctually and accurately
- Achieving target goals set for daily, yearly and weekly goals.
Team Leader
McDonald's Restaurant
10.2014 - 06.2016
- Crew training new members of the team
- Take custom orders through drive-thru and store front
- Responsible for store opening and closing
- Managing key areas of the store in peak hours.
Education
Graduate - Medical Health Office Administration
Georgian College
01.2020
Graduate -
Saint Peter's Catholic High School
01.2016
Skills
- Communicate well with team members and customers while maintaining a positive attitude
- Self-motivated- Eager to learn new skills and develop personal growth with management feedback
- Management and hiring experience
- Sales and Strategy Experience
- Experience in account management
- Strong communicator and relationship management
- Experience in exceeding team and personal targets
- Highly adaptable and solution oriented
Courses Completed
- Certification on Privacy and Confidentiality in the Health Care Environment 2019
- Smart Serve 2020
- Ministry of Health Food & Safety Certificate 2014
- CPR First Aid and HCP 2018
References
References available upon request
Timeline
Medical Office Assistant
South Hill Family Health Centre
10.2022 - Current
Retail Rental Supervisor
Whistler Blackcomb Vail Resorts
11.2020 - 01.2022
Store Supervisor
Sunglass Hut
06.2018 - 09.2020
Manager
McDonald's Restaurant
07.2016 - 05.2018
Team Leader
McDonald's Restaurant
10.2014 - 06.2016
Triage Clerk
South Hill Family Health Centre
Graduate - Medical Health Office Administration
Georgian College
Graduate -
Saint Peter's Catholic High School
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