Chrislyn Harold
106 Dexter St. Winnipeg,MB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Manitoba Clinic
03.2012 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, direct calls to staff, and return messages.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Draw and prepare routine immunizations including COVID and Flu vaccines.
- Ensure efficient coordination and delivery of medical services, medications, and insurance coverage for patients.
- Accurately update and maintain patient health records.
- File, sort and distribute faxes, mail, lab results, and hospital reports.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Sales Associates
Value Village
07.2003 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Certificate - Medical Office Assistant
Robertson College
Winnipeg, MB02.2012
Skills
- Administrative Skills: Proficient in managing medical records, scheduling appointments, coordinating patient referrals, and handling insurance billing and claims
- Medical Knowledge: Solid understanding of medical terminology, procedures, and healthcare regulations to accurately assist doctors and communicate with patients
- Patient Care: Skilled in greeting and assisting patients, obtaining medical histories, height, weight, and preparing vaccines and examination rooms
- Communication: Excellent verbal and written communication abilities, maintaining professionalism when interacting with patients, doctors, and colleagues
- Team Collaboration: Capable of working collaboratively with healthcare professionals and office staff, contributing to a positive and efficient work environment
- EMR: Proficient in using EMR systems such as LIbre MD, and Accuro for data entry, retrieval, and updating patient information in compliance with privacy regulations
- Multitasking: Demonstrated ability to prioritize tasks effectively, manage a high volume of incoming calls, and maintain a calm and organized demeanor in fast-paced environments
References
Available upon request.
Timeline
Medical Office Assistant
Manitoba Clinic
03.2012 - Current
Sales Associates
Value Village
07.2003 - 06.2012
Certificate - Medical Office Assistant
Robertson College
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