Martine Bustamante
San Jose
Summary
Willingness to take on added responsibilities to meet team goals. Extensive experience managing and working with individuals and large groups. Strong understanding of long range objectives for growth and profitability. Proven expertise in employee relations, client relations and organizational design.
Overview
19
19
years of professional experience
Work History
Community Outreach Coordinator
AMR
05.2023 - Current
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Increased public awareness of local resources by organizing and promoting community events.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Improved program effectiveness by conducting thorough needs assessments and integrating feedback from participants.
- Connected individuals with available and relevant resources.
Labor Representative
United EMS Workers
11.2019 - 05.2023
- Negotiated collective bargaining agreements.
- Participated in labor-management meetings to discuss labor issues.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Duty of fair representation to all EMS workers contract negotiations.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Gained strong leadership skills by managing projects from start to finish.
Scheduling Coordinator
Rural Metro / AMR
02.2018 - 09.2019
- Worked with manager and supervisor to plan and coordinate EMS schedules.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Completed logs and reports detailing data such as overtime, PTO, sick days and open shifts helping management make accurate operational decisions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Emergency Medical Technician
Rural Metro / AMR
11.2004 - 01.2018
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Performed defensive driving skills.
- Lead contact for the Critical Incident Stress Management Team for Santa Clara County.
- Counsel peers after critical calls and any life stress they may be facing.
- Refer those for advanced support to the Employee Assistant Program and other mental health professionals.
- Managed teamwork with the Bay Area CISM team when large scale incidents impacted the team.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09.2018
Associate of Science - Administrative of Justice / Law Enforcement
West Valley College
Saratoga, CA06.2007
Skills
- Labor Relations
- Grievance Procedures
- Critical Thinking
- Management Interaction
- Complex Problem-Solving
- Contract Administration
- Confidential Records Management
- Collective Bargaining Agreements
Timeline
Community Outreach Coordinator
AMR
05.2023 - Current
Labor Representative
United EMS Workers
11.2019 - 05.2023
Scheduling Coordinator
Rural Metro / AMR
02.2018 - 09.2019
Emergency Medical Technician
Rural Metro / AMR
11.2004 - 01.2018
Bachelor of Science - Psychology
University of Phoenix
Associate of Science - Administrative of Justice / Law Enforcement
West Valley College