Jan Huisman
Calgary,AB
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch / CSR
Heidelberg Materials
Calgary, AB
10.2020 - Current
- Monitor and control dispatch and movement of hired haulers
- Relayed work orders and information between work crews, supervisors and field personnel.
- Responsible for the efficient distribution of readymix product to ensure maximum efficiencies and customer service
- Receive customer orders and schedule deliveries to ensure customer satisfaction and transportation efficiencies
- Schedule truck as required to meet customer orders while maintaining an efficient operation
Inside Operations Coordinator
CF Construction
Calgary, Alberta
01.2017 - 10.2020
- Maintain and manage data entries specific to accounts, including quoting costs to the builders.
- Involved in all concrete orders, from initial call in date to finished product
- Foster sub contractor relationships to ensure crew retention
- Provide operations team with needed reports
- Ensure all subcontractor paperwork that is submitted is accurate and ready for payment.
- Plan and cross train staff to help cover holiday requests
- Continuously strive to improve work processes, methods, customer service, and personal/team performance
Night Manager
The Winkin' Owl Pub
Calgary, AB
05.2014 - 08.2016
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
After Sales Coordinator
Lafarge
Calgary, Alberta
05.2013 - 05.2014
- Offer support for all product related issues and inquiries in Aggregates
- Open investigations according to customer inquiries.
- Perform credits and re-bills where required
Dispatch Readymix
Lafarge
Calgary, Alberta
07.2012 - 05.2013
- Reviewed daily orders, daily traffic, and weather conditions, then adjusted plans to meet daily requirements.
- Alerted ready mix drivers of road and weather hazards in real time.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
Weighmaster
Lafarge
Calgary, Alberta
04.2012 - 07.2012
- Weighed incoming and outgoing shipments and vehicles.
- Documented incoming and outgoing shipments and recorded all information in company databases.
- Supervised scale area and ensured continuous cleanliness and organization.
Education
High School Diploma -
Lethbridge Collegiate Institute
Lethbridge06.1999
Skills
- Microsoft Word, Excel Level 1 & 2, Outlook
- Critical thinker
- Self Motivation
- Problem Solving
- Conflict resolution
- Analysis
- Punctual
- Team Oriented
Certification
- Concrete Alberta - RMX Dispatch Training V.1 - October 2022
- Concrete Alberta - Concrete Technology Level 2 - February 2024
- Chinook Learning - Excel Level 1 & 2 - January 2025
Timeline
Dispatch / CSR
Heidelberg Materials
10.2020 - Current
Inside Operations Coordinator
CF Construction
01.2017 - 10.2020
Night Manager
The Winkin' Owl Pub
05.2014 - 08.2016
After Sales Coordinator
Lafarge
05.2013 - 05.2014
Dispatch Readymix
Lafarge
07.2012 - 05.2013
Weighmaster
Lafarge
04.2012 - 07.2012
High School Diploma -
Lethbridge Collegiate Institute
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